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SAA/SNZ TS ISO 10004:2011

Withdrawn Date published:

Warning: Withdrawn Standard. This document has been withdrawn without replacement. You may wish to search for a more up to date equivalent.


Quality management - Customer satisfaction - Guidelines for monitoring and measuring

Provides guidance in defining and implementing processes to monitor and measure customer satisfaction. It is intended for use by organisations regardless of type, size or product provided. The focus is on customers external to the organisation. This Technical Specification is not intended for certification or contractual purposes, nor is it intended to change any rights or obligations under applicable statutory or regulatory requirements. Identical with and reproduced from ISO/TS 10004:2010.

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