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Freephone: 0800 782 632 (New Zealand)
Phone: +64 3 943 4259
Business hours: 8:30am – 5pm Monday to Friday

Standards New Zealand
Ministry of Business, Innovation & Employment
15 Stout Street
Wellington 6011

PO Box 1473
Wellington 6140

Technical or compliance enquiries

Standards New Zealand is not a regulator, nor are we subject matter experts in the content of all of our standards. Standards are developed through a consensus and representative process utilising industry and Government subject matter and technical experts. 
We do not enforce or ensure compliance with standards. Where standards are cited/referenced in legislation of regulation as a means of compliance under a particular regulatory system, the relevant Government regulator for that sector may have an enforcement or compliance role.
We are not able to respond to technical queries about the content of a standard. This is outside our legislated purpose, responsibility, and area of expertise. We are also unable to comment on the application or interpretation of standards, as this is handled by technical industry experts.

Specific enquiries


Refunds and returns

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Public comment submissions

Standards Approval Board

ISO committee membership

IEC committee correspondence

Official information act requests(external link)

Technical Barriers to Trade (TBT) enquiries