ISO/IEC 90003:2004
Software engineering — Guidelines for the application of ISO 9001:2000 to computer software
ISO/IEC 90003:2004 provides guidance for organizations in the application of ISO 9001:2000 to the acquisition, supply, development, operation and maintenance of computer software and related support services. ISO/IEC 90003:2004 does not add to or otherwise change the requirements of ISO 9001:2000.
The guidelines provided in ISO/IEC 90003:2004 are not intended to be used as assessment criteria in quality management system registration/certification.
The application of ISO/IEC 90003:2004 is appropriate to software that is
- part of a commercial contract with another organization,
- a product available for a market sector,
- used to support the processes of an organization,
- embedded in a hardware product, or
- related to software services.
Some organizations may be involved in all the above activities; others may specialize in one area. Whatever the situation, the organization's quality management system should cover all aspects (software related and non-software related) of the business.
ISO/IEC 90003:2004 identifies the issues which should be addressed and is independent of the technology, life cycle models, development processes, sequence of activities and organizational structure used by an organization. Additional guidance and frequent references to the ISO/IEC JTC 1/SC 7 software engineering standards are provided to assist in the application of ISO 9001:2000: in particular ISO/IEC 12207, ISO/IEC TR 9126, ISO/IEC 14598, ISO/IEC 15939 and ISO/IEC TR 15504.
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TitlePage - Software engineering— Guidelines for the application of ISO9001:2000 to computer so...
TableofContent - Contents Page
Foreword - Foreword
Introduction - Introduction
Scope - 1 Scope
Subclause2 - 1.1 General
Subclause2 - 1.2 Application
NormativeReference - 2 Normative references
Clause1 - 4 Quality management system
Subclause2 - 4.1 General requirements
Subclause2 - 4.2 Documentation requirements
Subclause3 - 4.2.1 General
Subclause3 - 4.2.2 Quality manual
Subclause3 - 4.2.3 Control of documents
Subclause3 - 4.2.4 Control of records
Subclause4 - 4.2.4.1 Evidence of conformity to requirements
Subclause4 - 4.2.4.2 Evidence of effective operation
Subclause4 - 4.2.4.3 Retention and disposition
Clause1 - 5 Management responsibility
Subclause2 - 5.1 Management commitment
Subclause2 - 5.2 Customer focus
Subclause2 - 5.3 Quality policy
Subclause2 - 5.4 Planning
Subclause3 - 5.4.1 Quality objectives
Subclause3 - 5.4.2 Quality management system planning
Subclause2 - 5.5 Responsibility, authority and communication
Subclause3 - 5.5.1 Responsibility and authority
Subclause3 - 5.5.2 Management representative
Subclause3 - 5.5.3 Internal communication
Subclause2 - 5.6 Management review
Subclause3 - 5.6.1 General
Subclause3 - 5.6.2 Review input
Subclause3 - 5.6.3 Review output
Clause1 - 6 Resource management
Subclause2 - 6.1 Provision of resources
Subclause2 - 6.2 Human resources
Subclause3 - 6.2.1 General
Subclause3 - 6.2.2 Competence, awareness and training
Subclause2 - 6.3 Infrastructure
Subclause2 - 6.4 Work environment
Clause1 - 7 Product realization
Subclause2 - 7.1 Planning of product realization
Subclause3 - 7.1.1 Software life cycle
Subclause3 - 7.1.2 Quality planning
Subclause2 - 7.2 Customer-related processes
Subclause3 - 7.2.1 Determination of requirements related to the product
Subclause4 - 7.2.1.1 Customer-related requirements
Subclause4 - 7.2.1.2 Additional requirements determined by the organization
Subclause3 - 7.2.2 Review of requirements related to the product
Subclause4 - 7.2.2.1 Organization’s concerns
Subclause4 - 7.2.2.2 Risks
Subclause4 - 7.2.2.3 Customer representative
Subclause3 - 7.2.3 Customer communication
Subclause4 - 7.2.3.1 General
Subclause4 - 7.2.3.2 Customer communication during development
Subclause4 - 7.2.3.3 Customer communication during operations and maintenance
Subclause2 - 7.3 Design and development
Subclause3 - 7.3.1 Design and development planning
Subclause4 - 7.3.1.1 Design and development planning
Subclause4 - 7.3.1.2 Review, verification and validation
Subclause4 - 7.3.1.3 Responsibilities and authorities
Subclause4 - 7.3.1.4 Interfaces
Subclause3 - 7.3.2 Design and development inputs
Subclause3 - 7.3.3 Design and development outputs
Subclause3 - 7.3.4 Design and development review
Subclause3 - 7.3.5 Design and development verification
Subclause3 - 7.3.6 Design and development validation
Subclause4 - 7.3.6.1 Validation
Subclause4 - 7.3.6.2 Testing
Subclause3 - 7.3.7 Control of design and development changes
Subclause2 - 7.4 Purchasing
Subclause3 - 7.4.1 Purchasing process
Subclause4 - 7.4.1.1 Purchased products
Subclause4 - 7.4.1.2 Purchased product control
Subclause3 - 7.4.2 Purchasing information
Subclause3 - 7.4.3 Verification of purchased product
Subclause2 - 7.5 Production and service provision
Subclause3 - 7.5.1 Control of production and service provision
Subclause4 - 7.5.1.1 Production and service provision in software
Subclause4 - 7.5.1.2 Build and release
Subclause4 - 7.5.1.3 Replication
Subclause4 - 7.5.1.4 Delivery
Subclause4 - 7.5.1.5 Installation
Subclause4 - 7.5.1.6 Operations
Subclause4 - 7.5.1.7 Maintenance
Subclause3 - 7.5.2 Validation of processes for production and service provision
Subclause3 - 7.5.3 Identification and traceability
Subclause4 - 7.5.3.1 Overview
Subclause4 - 7.5.3.2 Configuration management process
Subclause4 - 7.5.3.3 Traceability
Subclause3 - 7.5.4 Customer property
Subclause3 - 7.5.5 Preservation of product
Subclause2 - 7.6 Control of monitoring and measuring devices
Clause1 - 8 Measurement, analysis and improvement
Subclause2 - 8.1 General
Subclause2 - 8.2 Monitoring and measurement
Subclause3 - 8.2.1 Customer satisfaction
Subclause3 - 8.2.2 Internal audit
Subclause3 - 8.2.3 Monitoring and measurement of processes
Subclause3 - 8.2.4 Monitoring and measurement of product
Subclause2 - 8.3 Control of nonconforming product
Subclause2 - 8.4 Analysis of data
Subclause2 - 8.5 Improvement
Subclause3 - 8.5.1 Continual improvement
Subclause3 - 8.5.2 Corrective action
Subclause3 - 8.5.3 Preventive action
AnnexInformative - Additional guidance in the implementation of ISO9001:2000 available in ISO/IE...
AnnexInformative - Planning in ISO/IEC90003 and ISO/IEC12207
Bibliography - Bibliography
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TitlePage - Software engineering— Guidelines for the application of ISO9001:2000 to computer so...
TableofContent - Contents Page
Foreword - Foreword
Introduction - Introduction
Scope - 1 Scope
Subclause2 - 1.1 General
Subclause2 - 1.2 Application
NormativeReference - 2 Normative references
Clause1 - 4 Quality management system
Subclause2 - 4.1 General requirements
Subclause2 - 4.2 Documentation requirements
Subclause3 - 4.2.1 General
Subclause3 - 4.2.2 Quality manual
Subclause3 - 4.2.3 Control of documents
Subclause3 - 4.2.4 Control of records
Subclause4 - 4.2.4.1 Evidence of conformity to requirements
Subclause4 - 4.2.4.2 Evidence of effective operation
Subclause4 - 4.2.4.3 Retention and disposition
Clause1 - 5 Management responsibility
Subclause2 - 5.1 Management commitment
Subclause2 - 5.2 Customer focus
Subclause2 - 5.3 Quality policy
Subclause2 - 5.4 Planning
Subclause3 - 5.4.1 Quality objectives
Subclause3 - 5.4.2 Quality management system planning
Subclause2 - 5.5 Responsibility, authority and communication
Subclause3 - 5.5.1 Responsibility and authority
Subclause3 - 5.5.2 Management representative
Subclause3 - 5.5.3 Internal communication
Subclause2 - 5.6 Management review
Subclause3 - 5.6.1 General
Subclause3 - 5.6.2 Review input
Subclause3 - 5.6.3 Review output
Clause1 - 6 Resource management
Subclause2 - 6.1 Provision of resources
Subclause2 - 6.2 Human resources
Subclause3 - 6.2.1 General
Subclause3 - 6.2.2 Competence, awareness and training
Subclause2 - 6.3 Infrastructure
Subclause2 - 6.4 Work environment
Clause1 - 7 Product realization
Subclause2 - 7.1 Planning of product realization
Subclause3 - 7.1.1 Software life cycle
Subclause3 - 7.1.2 Quality planning
Subclause2 - 7.2 Customer-related processes
Subclause3 - 7.2.1 Determination of requirements related to the product
Subclause4 - 7.2.1.1 Customer-related requirements
Subclause4 - 7.2.1.2 Additional requirements determined by the organization
Subclause3 - 7.2.2 Review of requirements related to the product
Subclause4 - 7.2.2.1 Organization’s concerns
Subclause4 - 7.2.2.2 Risks
Subclause4 - 7.2.2.3 Customer representative
Subclause3 - 7.2.3 Customer communication
Subclause4 - 7.2.3.1 General
Subclause4 - 7.2.3.2 Customer communication during development
Subclause4 - 7.2.3.3 Customer communication during operations and maintenance
Subclause2 - 7.3 Design and development
Subclause3 - 7.3.1 Design and development planning
Subclause4 - 7.3.1.1 Design and development planning
Subclause4 - 7.3.1.2 Review, verification and validation
Subclause4 - 7.3.1.3 Responsibilities and authorities
Subclause4 - 7.3.1.4 Interfaces
Subclause3 - 7.3.2 Design and development inputs
Subclause3 - 7.3.3 Design and development outputs
Subclause3 - 7.3.4 Design and development review
Subclause3 - 7.3.5 Design and development verification
Subclause3 - 7.3.6 Design and development validation
Subclause4 - 7.3.6.1 Validation
Subclause4 - 7.3.6.2 Testing
Subclause3 - 7.3.7 Control of design and development changes
Subclause2 - 7.4 Purchasing
Subclause3 - 7.4.1 Purchasing process
Subclause4 - 7.4.1.1 Purchased products
Subclause4 - 7.4.1.2 Purchased product control
Subclause3 - 7.4.2 Purchasing information
Subclause3 - 7.4.3 Verification of purchased product
Subclause2 - 7.5 Production and service provision
Subclause3 - 7.5.1 Control of production and service provision
Subclause4 - 7.5.1.1 Production and service provision in software
Subclause4 - 7.5.1.2 Build and release
Subclause4 - 7.5.1.3 Replication
Subclause4 - 7.5.1.4 Delivery
Subclause4 - 7.5.1.5 Installation
Subclause4 - 7.5.1.6 Operations
Subclause4 - 7.5.1.7 Maintenance
Subclause3 - 7.5.2 Validation of processes for production and service provision
Subclause3 - 7.5.3 Identification and traceability
Subclause4 - 7.5.3.1 Overview
Subclause4 - 7.5.3.2 Configuration management process
Subclause4 - 7.5.3.3 Traceability
Subclause3 - 7.5.4 Customer property
Subclause3 - 7.5.5 Preservation of product
Subclause2 - 7.6 Control of monitoring and measuring devices
Clause1 - 8 Measurement, analysis and improvement
Subclause2 - 8.1 General
Subclause2 - 8.2 Monitoring and measurement
Subclause3 - 8.2.1 Customer satisfaction
Subclause3 - 8.2.2 Internal audit
Subclause3 - 8.2.3 Monitoring and measurement of processes
Subclause3 - 8.2.4 Monitoring and measurement of product
Subclause2 - 8.3 Control of nonconforming product
Subclause2 - 8.4 Analysis of data
Subclause2 - 8.5 Improvement
Subclause3 - 8.5.1 Continual improvement
Subclause3 - 8.5.2 Corrective action
Subclause3 - 8.5.3 Preventive action
AnnexInformative - Additional guidance in the implementation of ISO9001:2000 available in ISO/IE...
AnnexInformative - Planning in ISO/IEC90003 and ISO/IEC12207
Bibliography - Bibliography