ISO/IEC 33001:2015
Information technology — Process assessment — Concepts and terminology
ISO/IEC 33001:2015 provides a repository for key terminology relating to process assessment. It gives overall information on the concepts of process assessment, the application of process assessment for evaluating the achievement of process quality characteristics, and the application of the results of process assessment to the conduct of process management. ISO/IEC 33001:2015 provides an introduction to the ISO/IEC 330xx family of standards for process assessment; it describes how the parts of the family of standards for process assessment fit together and provides guidance for their selection and use. It explains the requirements contained within the suite and their applicability to performing assessments.
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Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
3.1 Terms relating to processes and process management
3.2 Terms relating to process assessment
3.3 Terms relating to process models
3.4 Terms relating to process measurement
4 Structure of the set of Standards
5 Concepts
5.1 General
5.2 Concepts of “process”
5.3 The assessment framework
5.3.1 Measuring process quality characteristics
5.3.2 Process reference models
5.3.3 Process assessment models
5.3.4 The process assessment process
5.4 Organizational process maturity
5.5 Competency of assessors
5.6 Application of Assessment Results
5.6.1 Improving performance
5.6.2 Evaluating process-related risk
5.6.3 Benchmarking performance
6 Assessment of process capability
7 Conformance
8 Conformity assessment
Annex A (informative) Cross Referencing ISO/IEC 330xx to ISO/IEC 15504
Bibliography
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Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
3.1 Terms relating to processes and process management
3.2 Terms relating to process assessment
3.3 Terms relating to process models
3.4 Terms relating to process measurement
4 Structure of the set of Standards
5 Concepts
5.1 General
5.2 Concepts of “process”
5.3 The assessment framework
5.3.1 Measuring process quality characteristics
5.3.2 Process reference models
5.3.3 Process assessment models
5.3.4 The process assessment process
5.4 Organizational process maturity
5.5 Competency of assessors
5.6 Application of Assessment Results
5.6.1 Improving performance
5.6.2 Evaluating process-related risk
5.6.3 Benchmarking performance
6 Assessment of process capability
7 Conformance
8 Conformity assessment
Annex A (informative) Cross Referencing ISO/IEC 330xx to ISO/IEC 15504
Bibliography