ISO/IEC 27701:2019
Security techniques — Extension to ISO/IEC 27001 and ISO/IEC 27002 for privacy information management — Requirements and guidelines
This document specifies requirements and provides guidance for establishing, implementing, maintaining and continually improving a Privacy Information Management System (PIMS) in the form of an extension to ISO/IEC 27001 and ISO/IEC 27002 for privacy management within the context of the organization.
This document specifies PIMS-related requirements and provides guidance for PII controllers and PII processors holding responsibility and accountability for PII processing.
This document is applicable to all types and sizes of organizations, including public and private companies, government entities and not-for-profit organizations, which are PII controllers and/or PII processors processing PII within an ISMS.
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Foreword
Introduction
1 Scope
2 Normative references
3 Terms, definitions and abbreviations
4 General
4.1 Structure of this document
4.2 Application of ISO/IEC 27001:2013 requirements
4.3 Application of ISO/IEC 27002:2013 guidelines
4.4 Customer
5 PIMS-specific requirements related to ISO/IEC 27001
5.1 General
5.2 Context of the organization
5.2.1 Understanding the organization and its context
5.2.2 Understanding the needs and expectations of interested parties
5.2.3 Determining the scope of the information security management system
5.2.4 Information security management system
5.3 Leadership
5.3.1 Leadership and commitment
5.3.2 Policy
5.3.3 Organizational roles, responsibilities and authorities
5.4 Planning
5.4.1 Actions to address risks and opportunities
5.4.2 Information security objectives and planning to achieve them
5.5 Support
5.5.1 Resources
5.5.2 Competence
5.5.3 Awareness
5.5.4 Communication
5.5.5 Documented information
5.6 Operation
5.6.1 Operational planning and control
5.6.2 Information security risk assessment
5.6.3 Information security risk treatment
5.7 Performance evaluation
5.7.1 Monitoring, measurement, analysis and evaluation
5.7.2 Internal audit
5.7.3 Management review
5.8 Improvement
5.8.1 Nonconformity and corrective action
5.8.2 Continual improvement
6 PIMS-specific guidance related to ISO/IEC 27002
6.1 General
6.2 Information security policies
6.2.1 Management direction for information security
6.3 Organization of information security
6.3.1 Internal organization
6.3.2 Mobile devices and teleworking
6.4 Human resource security
6.4.1 Prior to employment
6.4.2 During employment
6.4.3 Termination and change of employment
6.5 Asset management
6.5.1 Responsibility for assets
6.5.2 Information classification
6.5.3 Media handling
6.6 Access control
6.6.1 Business requirements of access control
6.6.2 User access management
6.6.3 User responsibilities
6.6.4 System and application access control
6.7 Cryptography
6.7.1 Cryptographic controls
6.8 Physical and environmental security
6.8.1 Secure areas
6.8.2 Equipment
6.9 Operations security
6.9.1 Operational procedures and responsibilities
6.9.2 Protection from malware
6.9.3 Backup
6.9.4 Logging and monitoring
6.9.5 Control of operational software
6.9.6 Technical vulnerability management
6.9.7 Information systems audit considerations
6.10 Communications security
6.10.1 Network security management
6.10.2 Information transfer
6.11 Systems acquisition, development and maintenance
6.11.1 Security requirements of information systems
6.11.2 Security in development and support processes
6.11.3 Test data
6.12 Supplier relationships
6.12.1 Information security in supplier relationships
6.12.2 Supplier service delivery management
6.13 Information security incident management
6.13.1 Management of information security incidents and improvements
6.14 Information security aspects of business continuity management
6.14.1 Information security continuity
6.14.2 Redundancies
6.15 Compliance
6.15.1 Compliance with legal and contractual requirements
6.15.2 Information security reviews
7 Additional ISO/IEC 27002 guidance for PII controllers
7.1 General
7.2 Conditions for collection and processing
7.2.1 Identify and document purpose
7.2.2 Identify lawful basis
7.2.3 Determine when and how consent is to be obtained
7.2.4 Obtain and record consent
7.2.5 Privacy impact assessment
7.2.6 Contracts with PII processors
7.2.7 Joint PII controller
7.2.8 Records related to processing PII
7.3 Obligations to PII principals
7.3.1 Determining and fulfilling obligations to PII principals
7.3.2 Determining information for PII principals
7.3.3 Providing information to PII principals
7.3.4 Providing mechanism to modify or withdraw consent
7.3.5 Providing mechanism to object to PII processing
7.3.6 Access, correction and/or erasure
7.3.7 PII controllers' obligations to inform third parties
7.3.8 Providing copy of PII processed
7.3.9 Handling requests
7.3.10 Automated decision making
7.4 Privacy by design and privacy by default
7.4.1 Limit collection
7.4.2 Limit processing
7.4.3 Accuracy and quality
7.4.4 PII minimization objectives
7.4.5 PII de-identification and deletion at the end of processing
7.4.6 Temporary files
7.4.7 Retention
7.4.8 Disposal
7.4.9 PII transmission controls
7.5 PII sharing, transfer, and disclosure
7.5.1 Identify basis for PII transfer between jurisdictions
7.5.2 Countries and international organizations to which PII can be transferred
7.5.3 Records of transfer of PII
7.5.4 Records of PII disclosure to third parties
8 Additional ISO/IEC 27002 guidance for PII processors
8.1 General
8.2 Conditions for collection and processing
8.2.1 Customer agreement
8.2.2 Organization’s purposes
8.2.3 Marketing and advertising use
8.2.4 Infringing instruction
8.2.5 Customer obligations
8.2.6 Records related to processing PII
8.3 Obligations to PII principals
8.3.1 Obligations to PII principals
8.4 Privacy by design and privacy by default
8.4.1 Temporary files
8.4.2 Return, transfer or disposal of PII
8.4.3 PII transmission controls
8.5 PII sharing, transfer, and disclosure
8.5.1 Basis for PII transfer between jurisdictions
8.5.2 Countries and international organizations to which PII can be transferred
8.5.3 Records of PII disclosure to third parties
8.5.4 Notification of PII disclosure requests
8.5.5 Legally binding PII disclosures
8.5.6 Disclosure of subcontractors used to process PII
8.5.7 Engagement of a subcontractor to process PII
8.5.8 Change of subcontractor to process PII
Annex A (normative) PIMS-specific reference control objectives and controls (PII Controllers)
Annex B (normative) PIMS-specific reference control objectives and controls (PII Processors)
Annex C (informative) Mapping to ISO/IEC 29100
Annex D (informative) Mapping to the General Data Protection Regulation
Annex E (informative) Mapping to ISO/IEC 27018 and ISO/IEC 29151
Annex F (informative) How to apply ISO/IEC 27701 to ISO/IEC 27001 and ISO/IEC 27002
Bibliography
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Foreword
Introduction
1 Scope
2 Normative references
3 Terms, definitions and abbreviations
4 General
4.1 Structure of this document
4.2 Application of ISO/IEC 27001:2013 requirements
4.3 Application of ISO/IEC 27002:2013 guidelines
4.4 Customer
5 PIMS-specific requirements related to ISO/IEC 27001
5.1 General
5.2 Context of the organization
5.2.1 Understanding the organization and its context
5.2.2 Understanding the needs and expectations of interested parties
5.2.3 Determining the scope of the information security management system
5.2.4 Information security management system
5.3 Leadership
5.3.1 Leadership and commitment
5.3.2 Policy
5.3.3 Organizational roles, responsibilities and authorities
5.4 Planning
5.4.1 Actions to address risks and opportunities
5.4.2 Information security objectives and planning to achieve them
5.5 Support
5.5.1 Resources
5.5.2 Competence
5.5.3 Awareness
5.5.4 Communication
5.5.5 Documented information
5.6 Operation
5.6.1 Operational planning and control
5.6.2 Information security risk assessment
5.6.3 Information security risk treatment
5.7 Performance evaluation
5.7.1 Monitoring, measurement, analysis and evaluation
5.7.2 Internal audit
5.7.3 Management review
5.8 Improvement
5.8.1 Nonconformity and corrective action
5.8.2 Continual improvement
6 PIMS-specific guidance related to ISO/IEC 27002
6.1 General
6.2 Information security policies
6.2.1 Management direction for information security
6.3 Organization of information security
6.3.1 Internal organization
6.3.2 Mobile devices and teleworking
6.4 Human resource security
6.4.1 Prior to employment
6.4.2 During employment
6.4.3 Termination and change of employment
6.5 Asset management
6.5.1 Responsibility for assets
6.5.2 Information classification
6.5.3 Media handling
6.6 Access control
6.6.1 Business requirements of access control
6.6.2 User access management
6.6.3 User responsibilities
6.6.4 System and application access control
6.7 Cryptography
6.7.1 Cryptographic controls
6.8 Physical and environmental security
6.8.1 Secure areas
6.8.2 Equipment
6.9 Operations security
6.9.1 Operational procedures and responsibilities
6.9.2 Protection from malware
6.9.3 Backup
6.9.4 Logging and monitoring
6.9.5 Control of operational software
6.9.6 Technical vulnerability management
6.9.7 Information systems audit considerations
6.10 Communications security
6.10.1 Network security management
6.10.2 Information transfer
6.11 Systems acquisition, development and maintenance
6.11.1 Security requirements of information systems
6.11.2 Security in development and support processes
6.11.3 Test data
6.12 Supplier relationships
6.12.1 Information security in supplier relationships
6.12.2 Supplier service delivery management
6.13 Information security incident management
6.13.1 Management of information security incidents and improvements
6.14 Information security aspects of business continuity management
6.14.1 Information security continuity
6.14.2 Redundancies
6.15 Compliance
6.15.1 Compliance with legal and contractual requirements
6.15.2 Information security reviews
7 Additional ISO/IEC 27002 guidance for PII controllers
7.1 General
7.2 Conditions for collection and processing
7.2.1 Identify and document purpose
7.2.2 Identify lawful basis
7.2.3 Determine when and how consent is to be obtained
7.2.4 Obtain and record consent
7.2.5 Privacy impact assessment
7.2.6 Contracts with PII processors
7.2.7 Joint PII controller
7.2.8 Records related to processing PII
7.3 Obligations to PII principals
7.3.1 Determining and fulfilling obligations to PII principals
7.3.2 Determining information for PII principals
7.3.3 Providing information to PII principals
7.3.4 Providing mechanism to modify or withdraw consent
7.3.5 Providing mechanism to object to PII processing
7.3.6 Access, correction and/or erasure
7.3.7 PII controllers' obligations to inform third parties
7.3.8 Providing copy of PII processed
7.3.9 Handling requests
7.3.10 Automated decision making
7.4 Privacy by design and privacy by default
7.4.1 Limit collection
7.4.2 Limit processing
7.4.3 Accuracy and quality
7.4.4 PII minimization objectives
7.4.5 PII de-identification and deletion at the end of processing
7.4.6 Temporary files
7.4.7 Retention
7.4.8 Disposal
7.4.9 PII transmission controls
7.5 PII sharing, transfer, and disclosure
7.5.1 Identify basis for PII transfer between jurisdictions
7.5.2 Countries and international organizations to which PII can be transferred
7.5.3 Records of transfer of PII
7.5.4 Records of PII disclosure to third parties
8 Additional ISO/IEC 27002 guidance for PII processors
8.1 General
8.2 Conditions for collection and processing
8.2.1 Customer agreement
8.2.2 Organization’s purposes
8.2.3 Marketing and advertising use
8.2.4 Infringing instruction
8.2.5 Customer obligations
8.2.6 Records related to processing PII
8.3 Obligations to PII principals
8.3.1 Obligations to PII principals
8.4 Privacy by design and privacy by default
8.4.1 Temporary files
8.4.2 Return, transfer or disposal of PII
8.4.3 PII transmission controls
8.5 PII sharing, transfer, and disclosure
8.5.1 Basis for PII transfer between jurisdictions
8.5.2 Countries and international organizations to which PII can be transferred
8.5.3 Records of PII disclosure to third parties
8.5.4 Notification of PII disclosure requests
8.5.5 Legally binding PII disclosures
8.5.6 Disclosure of subcontractors used to process PII
8.5.7 Engagement of a subcontractor to process PII
8.5.8 Change of subcontractor to process PII
Annex A (normative) PIMS-specific reference control objectives and controls (PII Controllers)
Annex B (normative) PIMS-specific reference control objectives and controls (PII Processors)
Annex C (informative) Mapping to ISO/IEC 29100
Annex D (informative) Mapping to the General Data Protection Regulation
Annex E (informative) Mapping to ISO/IEC 27018 and ISO/IEC 29151
Annex F (informative) How to apply ISO/IEC 27701 to ISO/IEC 27001 and ISO/IEC 27002
Bibliography