ISO 9000:2000
Quality management systems — Fundamentals and vocabulary
This International Standard describes fundamentals of quality management systems, which form the subject of the ISO 9000 family, and defines related terms.
This International Standard is applicable to the following:
- organizations seeking advantage through the implementation of a quality management system;
- organizations seeking confidence from their suppliers that their product requirements will be satisfied;
- users of the products;
- those concerned with a mutual understanding of the terminology used in quality management (e.g. suppliers, customers, regulators);
- those internal or external to the organization who assess the quality management system or audit it for conformity with the requirements of ISO 9001 (e.g. auditors, regulators, certification/registration bodies);
- those internal or external to the organization who give advice or training on the quality management system appropriate to that organization;
- developers of related standards.
| Get this standard | Prices exclude GST | |
|---|---|---|
| PDF ( Single user document) |
$118.26 NZD
|
|
| HardCopy |
$152.17 NZD
|
|
| Networkable PDF |
Price varies
|
Quality management systems— Fundamentals and vocabulary
Contents Page
Foreword
Introduction
0.1 General
0.2 Quality management principles
Quality management systems— Fundamentals and vocabulary
1 Scope
2 Fundamentals of quality management systems
2.1 Rationale for quality management systems
2.2 Requirements for quality management systems and requirements for products
2.3 Quality management systems approach
2.4 The process approach
2.5 Quality policy and quality objectives
2.6 Role of top management within the quality management system
2.7 Documentation
2.7.1 Value of documentation
2.7.2 Types of document used in quality management systems
2.8 Evaluating quality management systems
2.8.1 Evaluating processes within the quality management system
2.8.2 Auditing the quality management system
2.8.3 Reviewing the quality management system
2.8.4 Self-assessment
2.9 Continual improvement
2.10 Role of statistical techniques
2.11 Quality management systems and other management system focuses
2.12 Relationship between quality management systems and excellence models
3 Terms and definitions
Methodology used in the development of the vocabulary
A.1 Introduction
A.2 Content of a vocabulary entry and the substitution rule
A.3 Concept relationships and their graphical representation
A.3.1 General
A.3.2 Generic relation
A.3.3 Partitive relation
A.3.4 Associative relation
A.4 Concept diagrams
Bibliography
Keep me up-to-date
Sign up to receive updates when there are changes to this standard
Related Information
Similar Standards
-
AS/NZS 10002:2014
Guidelines for complaint management in organizations
-
AS/NZS 3905.16:1998
Quality system guidelines - Guidelines to quality in project management
-
AS/NZS 3907:1996
Quality management - Guidelines for configuration management
-
AS/NZS 50004:2023
Energy management systems — Guidance for the implementation, maintenance and improvement of an AS/NZS ISO 50001 energy management system (ISO 50004:2020, (E.D. 1.0), MOD)
Quality management systems— Fundamentals and vocabulary
Contents Page
Foreword
Introduction
0.1 General
0.2 Quality management principles
Quality management systems— Fundamentals and vocabulary
1 Scope
2 Fundamentals of quality management systems
2.1 Rationale for quality management systems
2.2 Requirements for quality management systems and requirements for products
2.3 Quality management systems approach
2.4 The process approach
2.5 Quality policy and quality objectives
2.6 Role of top management within the quality management system
2.7 Documentation
2.7.1 Value of documentation
2.7.2 Types of document used in quality management systems
2.8 Evaluating quality management systems
2.8.1 Evaluating processes within the quality management system
2.8.2 Auditing the quality management system
2.8.3 Reviewing the quality management system
2.8.4 Self-assessment
2.9 Continual improvement
2.10 Role of statistical techniques
2.11 Quality management systems and other management system focuses
2.12 Relationship between quality management systems and excellence models
3 Terms and definitions
Methodology used in the development of the vocabulary
A.1 Introduction
A.2 Content of a vocabulary entry and the substitution rule
A.3 Concept relationships and their graphical representation
A.3.1 General
A.3.2 Generic relation
A.3.3 Partitive relation
A.3.4 Associative relation
A.4 Concept diagrams
Bibliography