ISO 44003:2021
Collaborative business relationship management — Guidelines for micro, small and medium-sized enterprises on the implementation of the fundamental principles
This document gives guidelines for micro, small and medium-sized enterprises (MSMEs) to use the twelve principles of collaborative business relationships given in ISO/TR 44000 to improve their collaborative capability.
This document is applicable to MSMEs regardless of what they do, where they are, their operating environment, culture, social capital and objectives.
NOTE The definition of an MSME varies widely. This document is intended for the use of any organization that identifies or is identified as an MSME.
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Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Structure of this document
5 Implementation of the principles of collaborative business relationships management
5.1 Relationship management
5.1.1 What: summary of the intent
5.1.2 Why: explanation of relevance
5.1.3 How: implementation guidance
5.2 Visions and values
5.2.1 What: summary of the intent
5.2.2 Why: explanation of relevance
5.2.3 How: implementation guidance
5.3 Business objectives
5.3.1 What: summary of the intent
5.3.2 Why: explanation of relevance
5.3.3 How: implementation guidance
5.4 Collaborative leadership
5.4.1 What: summary of the intent
5.4.2 Why: explanation of relevance
5.4.3 How: implementation guidance
5.5 Governance and processes
5.5.1 What: summary of the intent
5.5.2 Why: explanation of relevance
5.5.3 How: implementation guidance
5.6 Collaborative competence and behaviour
5.6.1 What: summary of the intent
5.6.2 Why: explanation of relevance
5.6.3 How: implementation guidance
5.7 Trust and commitment to mutual benefit
5.7.1 What: summary of the intent
5.7.2 Why: explanation of relevance
5.7.3 How: implementation guidance
5.8 Value creation
5.8.1 What: summary of the intent
5.8.2 Why: explanation of relevance
5.8.3 How: implementation guidance
5.9 Information and knowledge sharing
5.9.1 What: summary of the intent
5.9.2 Why: explanation of relevance
5.9.3 How: implementation guidance
5.10 Risk management
5.10.1 What: summary of the intent
5.10.2 Why: explanation of relevance
5.10.3 How: implementation guidance
5.11 Relationship measurement and optimization
5.11.1 What: summary of the intent
5.11.2 Why: explanation of relevance
5.11.3 How: implementation guidance
5.12 Exit strategy
5.12.1 What: summary of the intent
5.12.2 Why: explanation of the relevance
5.12.3 How: implementation guidance
Annex A (informative) Key elements of relationship management plans
Annex B (informative) Competencies and collaborative behaviour
Bibliography
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Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Structure of this document
5 Implementation of the principles of collaborative business relationships management
5.1 Relationship management
5.1.1 What: summary of the intent
5.1.2 Why: explanation of relevance
5.1.3 How: implementation guidance
5.2 Visions and values
5.2.1 What: summary of the intent
5.2.2 Why: explanation of relevance
5.2.3 How: implementation guidance
5.3 Business objectives
5.3.1 What: summary of the intent
5.3.2 Why: explanation of relevance
5.3.3 How: implementation guidance
5.4 Collaborative leadership
5.4.1 What: summary of the intent
5.4.2 Why: explanation of relevance
5.4.3 How: implementation guidance
5.5 Governance and processes
5.5.1 What: summary of the intent
5.5.2 Why: explanation of relevance
5.5.3 How: implementation guidance
5.6 Collaborative competence and behaviour
5.6.1 What: summary of the intent
5.6.2 Why: explanation of relevance
5.6.3 How: implementation guidance
5.7 Trust and commitment to mutual benefit
5.7.1 What: summary of the intent
5.7.2 Why: explanation of relevance
5.7.3 How: implementation guidance
5.8 Value creation
5.8.1 What: summary of the intent
5.8.2 Why: explanation of relevance
5.8.3 How: implementation guidance
5.9 Information and knowledge sharing
5.9.1 What: summary of the intent
5.9.2 Why: explanation of relevance
5.9.3 How: implementation guidance
5.10 Risk management
5.10.1 What: summary of the intent
5.10.2 Why: explanation of relevance
5.10.3 How: implementation guidance
5.11 Relationship measurement and optimization
5.11.1 What: summary of the intent
5.11.2 Why: explanation of relevance
5.11.3 How: implementation guidance
5.12 Exit strategy
5.12.1 What: summary of the intent
5.12.2 Why: explanation of the relevance
5.12.3 How: implementation guidance
Annex A (informative) Key elements of relationship management plans
Annex B (informative) Competencies and collaborative behaviour
Bibliography