ISO 41018:2022
Facility management — Development of a facility management policy
This document gives guidance on the development of a facility management (FM) policy when the organization:
a) intends to establish a framework for setting FM objectives and the effective management of risk;
b) intends to achieve alignment between the FM strategy and operational FM requirements;
c) wants to improve the usefulness and benefits provided by the FM system;
d) aims to meet the needs of interested parties and applicable FM requirements consistently;
e) aims to be sustainable.
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Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Defining the FM policy framework
4.1 Key principles
4.2 Strategic intent
4.3 Expected impacts
4.3.1 General
4.3.2 Expected outcomes
4.3.3 Unintended consequences
4.4 Sustainability goals
4.4.1 Environmental performance
4.4.2 Social performance
4.4.3 Economic performance
4.5 Leadership and commitment
4.5.1 Alignment with the demand organization
4.5.2 Management decision-making
4.5.3 Access, inclusiveness and equality
4.5.4 Health, safety and security
4.6 Governance
4.6.1 General
4.6.2 Authority and approval
4.6.3 Roles and responsibilities
4.6.4 Risk management
5 Compiling the FM policy
5.1 Operational requirements
5.2 Expected practices
5.2.1 General
5.2.2 Specific considerations
5.2.3 Support functions
6 Implementing the FM policy
6.1 Statement of expectations
6.2 User participation
6.3 Deviations from the policy
6.4 Lessons learned
7 Review and revision of the FM policy
7.1 Evaluation of lessons learned
7.2 Corrective and preventive actions
7.3 Revising the FM policy
7.4 Updating FM plans
Annex A (informative) Example of an outline FM policy
Annex B (informative) Example of a health, safety, security and environment statement
Bibliography
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Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Defining the FM policy framework
4.1 Key principles
4.2 Strategic intent
4.3 Expected impacts
4.3.1 General
4.3.2 Expected outcomes
4.3.3 Unintended consequences
4.4 Sustainability goals
4.4.1 Environmental performance
4.4.2 Social performance
4.4.3 Economic performance
4.5 Leadership and commitment
4.5.1 Alignment with the demand organization
4.5.2 Management decision-making
4.5.3 Access, inclusiveness and equality
4.5.4 Health, safety and security
4.6 Governance
4.6.1 General
4.6.2 Authority and approval
4.6.3 Roles and responsibilities
4.6.4 Risk management
5 Compiling the FM policy
5.1 Operational requirements
5.2 Expected practices
5.2.1 General
5.2.2 Specific considerations
5.2.3 Support functions
6 Implementing the FM policy
6.1 Statement of expectations
6.2 User participation
6.3 Deviations from the policy
6.4 Lessons learned
7 Review and revision of the FM policy
7.1 Evaluation of lessons learned
7.2 Corrective and preventive actions
7.3 Revising the FM policy
7.4 Updating FM plans
Annex A (informative) Example of an outline FM policy
Annex B (informative) Example of a health, safety, security and environment statement
Bibliography