ISO 30401:2018
Knowledge management systems — Requirements
This document sets requirements and provides guidelines for establishing, implementing, maintaining, reviewing and improving an effective management system for knowledge management in organizations. All the requirements of this document are applicable to any organization, regardless of its type or size, or the products and services it provides.
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Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Context of the organization
4.1 Understanding the organization and its context
4.2 Understanding the needs and expectations of interested parties (stakeholders)
4.3 Determining the scope of the knowledge management system
4.4 Knowledge management system
4.4.1 General
4.4.2 Knowledge development
4.4.3 Knowledge conveyance and transformation
4.4.4 Knowledge management enablers
4.5 Knowledge management culture
5 Leadership
5.1 Leadership and commitment
5.2 Policy
5.3 Roles, responsibilities and authorities
6 Planning
6.1 Actions to address risks and opportunities
6.2 Knowledge management objectives and planning to achieve them
7 Support
7.1 Resources
7.2 Competence
7.3 Awareness
7.4 Communication
7.5 Documented information
7.5.1 General
7.5.2 Creating and updating
7.5.3 Control of documented information
8 Operation
9 Performance evaluation
9.1 Monitoring, measurement, analysis and evaluation
9.2 Internal audit
9.3 Management review
10 Improvement
10.1 Nonconformity and corrective action
10.2 Continual improvement
Annex A (informative) The knowledge spectrum — the range of knowledge management
Annex B (informative) Relationship between knowledge management and adjacent disciplines
Annex C (informative) Knowledge management culture
Bibliography
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Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Context of the organization
4.1 Understanding the organization and its context
4.2 Understanding the needs and expectations of interested parties (stakeholders)
4.3 Determining the scope of the knowledge management system
4.4 Knowledge management system
4.4.1 General
4.4.2 Knowledge development
4.4.3 Knowledge conveyance and transformation
4.4.4 Knowledge management enablers
4.5 Knowledge management culture
5 Leadership
5.1 Leadership and commitment
5.2 Policy
5.3 Roles, responsibilities and authorities
6 Planning
6.1 Actions to address risks and opportunities
6.2 Knowledge management objectives and planning to achieve them
7 Support
7.1 Resources
7.2 Competence
7.3 Awareness
7.4 Communication
7.5 Documented information
7.5.1 General
7.5.2 Creating and updating
7.5.3 Control of documented information
8 Operation
9 Performance evaluation
9.1 Monitoring, measurement, analysis and evaluation
9.2 Internal audit
9.3 Management review
10 Improvement
10.1 Nonconformity and corrective action
10.2 Continual improvement
Annex A (informative) The knowledge spectrum — the range of knowledge management
Annex B (informative) Relationship between knowledge management and adjacent disciplines
Annex C (informative) Knowledge management culture
Bibliography