ISO 21998:2020
Interpreting services — Healthcare interpreting — Requirements and recommendations
This document specifies requirements and recommendations for healthcare interpreting services in spoken and signed communication. It is applicable to all situations requiring healthcare interpreting, where the parties involved need to communicate using spoken or signed language, to treat a health-related issue. It is intended for interpreting service providers and healthcare interpreters.
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Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
3.1 Terms related to people involved in interpreting and to modes of interpreting
3.2 Terms related to translation
3.3 Terms related to interpreting settings and specializations
3.4 Terms related to language
4 Healthcare interpreter competences
4.1 Patient safety competence
4.2 Linguistic proficiency competence
4.3 Intercultural competence
4.4 Interpersonal competence
4.5 Technical competence
4.6 Competence in health-related terminological research
4.7 Healthcare related competence
4.8 Communicative competence
4.9 Interpreting competence
4.10 Entrepreneurial competence
5 Healthcare interpreting qualifications
6 Linguistic assistance
7 Authorization as healthcare interpreter
8 Professional development — Continuing education
9 Responsibilities of interpreting service providers and interpreters
9.1 Responsibilities of the interpreting service providers
9.2 Responsibilities of healthcare interpreters
Annex A (informative) Selection of the interpreting mode
Annex B (informative) Selection of the interpreting modality
Annex C (informative) Self-care and vicarious trauma
Bibliography
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Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
3.1 Terms related to people involved in interpreting and to modes of interpreting
3.2 Terms related to translation
3.3 Terms related to interpreting settings and specializations
3.4 Terms related to language
4 Healthcare interpreter competences
4.1 Patient safety competence
4.2 Linguistic proficiency competence
4.3 Intercultural competence
4.4 Interpersonal competence
4.5 Technical competence
4.6 Competence in health-related terminological research
4.7 Healthcare related competence
4.8 Communicative competence
4.9 Interpreting competence
4.10 Entrepreneurial competence
5 Healthcare interpreting qualifications
6 Linguistic assistance
7 Authorization as healthcare interpreter
8 Professional development — Continuing education
9 Responsibilities of interpreting service providers and interpreters
9.1 Responsibilities of the interpreting service providers
9.2 Responsibilities of healthcare interpreters
Annex A (informative) Selection of the interpreting mode
Annex B (informative) Selection of the interpreting modality
Annex C (informative) Self-care and vicarious trauma
Bibliography