ISO 10393:2013
Consumer product recall — Guidelines for suppliers
ISO 10393:2013 provides practical guidance to suppliers on consumer product recalls and other corrective actions after the product has left the manufacturing facility. Other corrective actions include, but are not limited to, refunds, retrofit, repair, replacement, disposal and public notification.
ISO 10393:2013 is intended to apply to consumer products, but might also be applicable to other sectors.
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Foreword
Introduction
1 Scope
2 Terms and definitions
3 Purpose and principles
4 General requirements
4.1 General
4.2 Policy
4.3 Documentation and record keeping
4.4 Regulatory requirement
4.5 Expertise required to manage a recall
4.6 Authority for key decision
4.7 Training and recall simulation
5 Assessing the need for a product recall
5.1 General
5.2 Incident notification
5.3 Incident investigation
5.4 Assess the risk
5.5 Traceability
5.6 Product recall decision
6 Implementing a product recall
6.1 General
6.2 Initiate the recall action
6.3 Communication
6.4 Implement the recall
6.5 Monitor and report
6.6 Evaluate effectiveness
6.7 Review and adjust recall strategy
7 Continual improvement of recall programme
7.1 General
7.2 Reviewing the recall
7.3 Corrective actions to prevent reoccurrence
Annex A (informative) Hazard and risk evaluation
Annex B (informative) Examples of product recall posters and press releases
Annex C (informative) Product recall checklist
Annex D (informative) Improving recall effectiveness — Examples
Bibliography
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Foreword
Introduction
1 Scope
2 Terms and definitions
3 Purpose and principles
4 General requirements
4.1 General
4.2 Policy
4.3 Documentation and record keeping
4.4 Regulatory requirement
4.5 Expertise required to manage a recall
4.6 Authority for key decision
4.7 Training and recall simulation
5 Assessing the need for a product recall
5.1 General
5.2 Incident notification
5.3 Incident investigation
5.4 Assess the risk
5.5 Traceability
5.6 Product recall decision
6 Implementing a product recall
6.1 General
6.2 Initiate the recall action
6.3 Communication
6.4 Implement the recall
6.5 Monitor and report
6.6 Evaluate effectiveness
6.7 Review and adjust recall strategy
7 Continual improvement of recall programme
7.1 General
7.2 Reviewing the recall
7.3 Corrective actions to prevent reoccurrence
Annex A (informative) Hazard and risk evaluation
Annex B (informative) Examples of product recall posters and press releases
Annex C (informative) Product recall checklist
Annex D (informative) Improving recall effectiveness — Examples
Bibliography