NZS 9004.2:1992
Quality management and quality system elements - Guidelines for services (=AS 3904.2-1992/ISO 9004-2:1991)
Provides guidelines for the establishment of a quality management system for services with the primary objective of preventing unsatisfactory services.
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References
Guidelines for auditing quality systems - Auditing
Guidelines for auditing quality systems - Qualification criteria for auditors
Guidelines for auditing quality systems - Management of audit programs
Quality management and quality assurance standards - Guidelines for the application of ISO 9001 to the development, supply and maintenance of software (=AS 3900.3-1993/ISO 9000-3:1991)
Quality systems for design/development, production, installation and servicing (=AS 3901-1987/ISO 9001:1987)
Quality systems for production and installation (=AS 3902-1987/ISO 9002:1987)
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