ISO/IEC 33020:2015
Information technology — Process assessment — Process measurement framework for assessment of process capability
ISO/IEC 33020:2015 defines a process measurement framework that supports the assessment of process capability, in accordance with the requirements of ISO/IEC 33003. The process measurement framework provides a schema that can be used to construct a process assessment model conformant with ISO/IEC 33004 which can be used in the performance of assessment of process capability according to the requirements of ISO/IEC 33002. In the context of this and related standards, process capability is a process quality characteristic related to the ability of a process to consistently meet current or projected business goals.
The process measurement frameworks defined in ISO/IEC 33020:2015 form a structure which
a) facilitates self-assessment,
b) provides a basis for use in process improvement and process quality determination,
c) is applicable across all application domains and sizes of organization,
d) produces a set of process (capability) attribute ratings (process profile), and
e) derives a process capability level.
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Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Overview
5 A process measurement framework for process capability
5.1 Introduction
5.2 Process capability levels and process attributes
5.2.1 Process capability Level 0: Incomplete process
5.2.2 Process capability Level 1: Performed process
5.2.3 Process capability Level 2: Managed process
5.2.4 Process capability Level 3: Established process
5.2.5 Process capability Level 4: Predictable process
5.2.6 Process capability Level 5: Innovating process
5.3 Process attribute rating scale
5.4 Process attribute rating method
5.4.1 Rating method R1
5.4.2 Rating method R2
5.4.3 Rating method R3
5.5 Aggregation method
5.5.1 One dimensional aggregation methods
5.5.2 Two dimensional aggregation methods
5.6 Process capability level model
Annex A (informative) Conformity of the process measurement framework
Annex B (informative) Example of a process performance model
Bibliography
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Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Overview
5 A process measurement framework for process capability
5.1 Introduction
5.2 Process capability levels and process attributes
5.2.1 Process capability Level 0: Incomplete process
5.2.2 Process capability Level 1: Performed process
5.2.3 Process capability Level 2: Managed process
5.2.4 Process capability Level 3: Established process
5.2.5 Process capability Level 4: Predictable process
5.2.6 Process capability Level 5: Innovating process
5.3 Process attribute rating scale
5.4 Process attribute rating method
5.4.1 Rating method R1
5.4.2 Rating method R2
5.4.3 Rating method R3
5.5 Aggregation method
5.5.1 One dimensional aggregation methods
5.5.2 Two dimensional aggregation methods
5.6 Process capability level model
Annex A (informative) Conformity of the process measurement framework
Annex B (informative) Example of a process performance model
Bibliography