ISO 37106:2018
Sustainable cities and communities — Guidance on establishing smart city operating models for sustainable communities
This document gives guidance for leaders in smart cities and communities (from the public, private and voluntary sectors) on how to develop an open, collaborative, citizen-centric and digitally-enabled operating model for their city that puts its vision for a sustainable future into operation.
This document does not describe a one-size-fits-all model for the future of cities. Rather, the focus is on the enabling processes by which innovative use of technology and data, coupled with organizational change, can help each city deliver its own specific vision for a sustainable future in more efficient, effective and agile ways.
This document provides proven tools that cities can deploy when operationalizing the vision, strategy and policy agenda they have developed following the adoption of ISO 37101, the management system for sustainable development of communities. It can also be used, either in whole or in part, by cities that have not committed to deployment of the ISO 37101 management system.
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Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Overview of this document
4.1 Transforming the traditional operating model for cities
4.2 Structure of this document
4.3 Summary of recommendations
5 Component A — Delivery principles
5.1 Context
5.2 The need
5.3 Recommendations
5.4 Linkages
6 Component B — Key cross-city delivery processes
6.1 General
6.2 Strategy management
6.3 Subcomponent [B1] — City vision
6.3.1 Context
6.3.2 The need
6.3.3 Recommendations
6.3.4 Linkages
6.4 Subcomponent [B2] — Leadership and governance
6.4.1 Context
6.4.2 The need
6.4.3 Recommendations
6.4.4 Linkages
6.5 Subcomponent [B3] — Collaborative engagement
6.5.1 Context
6.5.2 The need
6.5.3 Recommendation
6.5.4 Linkages
6.6 Subcomponent [B4] — Procurement and supplier management
6.6.1 Context
6.6.2 The need
6.6.3 Recommendations
6.6.4 Linkages
6.7 Subcomponent [B5] — Mapping the city’s interoperability needs
6.7.1 Context
6.7.2 The need
6.7.3 Recommendation
6.7.4 Linkages
6.8 Subcomponent [B6] — Establishing a common terminology and reference model
6.8.1 Context
6.8.2 The need
6.8.3 Recommendations
6.8.4 Linkages
6.9 Subcomponent [B7] – Smart city roadmap
6.9.1 Context
6.9.2 The need
6.9.3 Recommendations
6.9.4 Linkages
6.10 Citizen-centric service management
6.11 Subcomponent [B8] — Empowering the city community through city data
6.11.1 Context
6.11.2 The need
6.11.3 Recommendation
6.11.4 Linkages
6.12 Subcomponent [B9] — Delivering integrated citizen-centric services
6.12.1 Context
6.12.2 The need
6.12.3 Recommendation
6.12.4 Linkages
6.13 Subcomponent [B10] — Identity and privacy management
6.13.1 Context
6.13.2 The need
6.13.3 Recommendation
6.13.4 Linkages
6.14 Subcomponent [B11] — Digital inclusion and channel management
6.14.1 Context
6.14.2 The need
6.14.3 Recommendation
6.14.4 Linkages
6.15 Digital and physical resource management
6.16 Subcomponent [B12] — Managing smart city developments and infrastructures
6.16.1 Context
6.16.2 The need
6.16.3 Recommendation
6.16.4 Linkages
6.17 Subcomponent [B13] — IT and data resource mapping and management
6.17.1 Context
6.17.2 The need
6.17.3 Recommendation
6.17.4 Linkages
6.18 Subcomponent [B14] — Open, service-oriented, city-wide IT architecture
6.18.1 Context
6.18.2 The need
6.18.3 Recommendation
6.18.4 Linkages
7 Component C — Benefit realization framework
7.1 Context
7.2 The need
7.3 Recommendation
7.4 Linkages
8 Component D — Key risks
8.1 Context
8.2 The need
8.3 Recommendation
8.4 Linkages
Annex A (informative) ISO 37106 delivery principles
Annex B (informative) Mitigating the key risks: checklist
Bibliography
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Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Overview of this document
4.1 Transforming the traditional operating model for cities
4.2 Structure of this document
4.3 Summary of recommendations
5 Component A — Delivery principles
5.1 Context
5.2 The need
5.3 Recommendations
5.4 Linkages
6 Component B — Key cross-city delivery processes
6.1 General
6.2 Strategy management
6.3 Subcomponent [B1] — City vision
6.3.1 Context
6.3.2 The need
6.3.3 Recommendations
6.3.4 Linkages
6.4 Subcomponent [B2] — Leadership and governance
6.4.1 Context
6.4.2 The need
6.4.3 Recommendations
6.4.4 Linkages
6.5 Subcomponent [B3] — Collaborative engagement
6.5.1 Context
6.5.2 The need
6.5.3 Recommendation
6.5.4 Linkages
6.6 Subcomponent [B4] — Procurement and supplier management
6.6.1 Context
6.6.2 The need
6.6.3 Recommendations
6.6.4 Linkages
6.7 Subcomponent [B5] — Mapping the city’s interoperability needs
6.7.1 Context
6.7.2 The need
6.7.3 Recommendation
6.7.4 Linkages
6.8 Subcomponent [B6] — Establishing a common terminology and reference model
6.8.1 Context
6.8.2 The need
6.8.3 Recommendations
6.8.4 Linkages
6.9 Subcomponent [B7] – Smart city roadmap
6.9.1 Context
6.9.2 The need
6.9.3 Recommendations
6.9.4 Linkages
6.10 Citizen-centric service management
6.11 Subcomponent [B8] — Empowering the city community through city data
6.11.1 Context
6.11.2 The need
6.11.3 Recommendation
6.11.4 Linkages
6.12 Subcomponent [B9] — Delivering integrated citizen-centric services
6.12.1 Context
6.12.2 The need
6.12.3 Recommendation
6.12.4 Linkages
6.13 Subcomponent [B10] — Identity and privacy management
6.13.1 Context
6.13.2 The need
6.13.3 Recommendation
6.13.4 Linkages
6.14 Subcomponent [B11] — Digital inclusion and channel management
6.14.1 Context
6.14.2 The need
6.14.3 Recommendation
6.14.4 Linkages
6.15 Digital and physical resource management
6.16 Subcomponent [B12] — Managing smart city developments and infrastructures
6.16.1 Context
6.16.2 The need
6.16.3 Recommendation
6.16.4 Linkages
6.17 Subcomponent [B13] — IT and data resource mapping and management
6.17.1 Context
6.17.2 The need
6.17.3 Recommendation
6.17.4 Linkages
6.18 Subcomponent [B14] — Open, service-oriented, city-wide IT architecture
6.18.1 Context
6.18.2 The need
6.18.3 Recommendation
6.18.4 Linkages
7 Component C — Benefit realization framework
7.1 Context
7.2 The need
7.3 Recommendation
7.4 Linkages
8 Component D — Key risks
8.1 Context
8.2 The need
8.3 Recommendation
8.4 Linkages
Annex A (informative) ISO 37106 delivery principles
Annex B (informative) Mitigating the key risks: checklist
Bibliography