ISO 29991:2020
Language-learning services — Requirements
This document specifies requirements for language-learning services. These include any language-learning services that are addressed to language learners themselves as well as to interested parties who are acquiring the services for the benefit of learners. The key features of any such service are that the goals of learning are defined and evaluated, and that it involves interaction with the learner. The instruction may be delivered face-to-face, be mediated by technology or be a blend of both.
In cases where the language-learning services are provided by an organization that delivers products (goods and services) or other learning services in addition to language-learning services, this document only applies to language-learning services.
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Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Determining language-learning needs
5 Design of the language-learning services
6 Teachers appointed by the language-learning service provider
7 Availability and accessibility of language-learning materials
8 The language-learning environment
9 Assessment of language learning
10 Evaluation of the language-learning service
11 Promotion and advertising of language-learning services
12 Information about the language-learning services for enrolled learners and their sponsors
13 Invoicing
Annex A (informative) Examples of scales of language proficiency for learners
Annex B (informative) Examples of competences needed by language teachers
Bibliography
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Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Determining language-learning needs
5 Design of the language-learning services
6 Teachers appointed by the language-learning service provider
7 Availability and accessibility of language-learning materials
8 The language-learning environment
9 Assessment of language learning
10 Evaluation of the language-learning service
11 Promotion and advertising of language-learning services
12 Information about the language-learning services for enrolled learners and their sponsors
13 Invoicing
Annex A (informative) Examples of scales of language proficiency for learners
Annex B (informative) Examples of competences needed by language teachers
Bibliography