NZS 8156:2019
Ambulance, paramedicine, and patient transfer services
NZS 8156 is the basis for measuring quality, safety and competency within New Zealand’s road ambulance and aeromedical services. The standard provides a means of assessing the extent to which ambulance and paramedical services are worthy of patients confidence and trust, through the demonstration of clinical safety, reliability, efficiencies and effectiveness. It applies to all modes of road vehicle where ambulance provision is the primary capability of the vehicle and to aircraft specifically equipped for ambulance provision when being used for that purpose.
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NZS 8156 2019
CONTENTS
Committee representation
Acknowledgement
Copyright
Referenced documents
Latest revisions
Review of standards
Foreword
1 GENERAL
1.1 Scope of application
1.2 Interpretation and key definitions
1.3 New Zealand legislation
2 CLASSIFICATION OF SERVICES
2.1 Classification
2.2 Core functions of emergency ambulance services
2.3 Core function of non-emergency ambulance service
2.4 Core function of event service
2.5 Core functions of an ACCC
2.6 Compliance with this standard
2.7 Health Information Privacy Code
2.8 Health and Disability Commissioner (Code of Health and Disability Services Consumers’ Rights) Regulations
2.9 The New Zealand Aeromedical and Air Rescue standard
2.10 Maritime New Zealand – safe ship management system
3 PATIENT FOCUS
3.1 Patient rights
3.2 Recognition of Māori values and beliefs (Te aro nui ki ngā uara me ngā tikanga a te Māori)
3.3 Patient-centred care
3.4 Confidentiality of patient information
3.5 Consent to treatment
4 GOVERNANCE AND MANAGEMENT
4.1 Corporate governance
4.2 Management
4.3 Human resources
4.4 Health, safety, and wellness management
4.5 Risk management and quality improvement
4.6 Complaint management
4.7 Reportable events management
4.8 Medication and blood product management
4.9 Equipment management and maintenance
4.10 Fleet management
5 CLINICAL GOVERNANCE
5.1 Organisational clinical governance
5.2 Medical director practice expectations
5.3 Clinical personnel practice expectations
5.4 Delegated and registered scopes of practice
5.5 Competence
5.6 Clinical-risk management
5.7 Clinical audit
5.8 Clinical education
5.9 Clinical guidelines
5.10 Destination policies and pathways
6 SERVICE DELIVERY
6.1 Patient assessment and triage
6.2 Treatment provision
6.3 Continuity of care and handover
6.4 Patient records
6.5 Infection prevention, control, and management
6.6 First responder programmes
7 AMBULANCE CLINICAL COMMUNICATIONS CENTRES
7.1 General
7.2 Clinical governance of ambulance clinical communication centres
7.3 Corporate governance
7.4 Call taking
7.5 Response to incidents
7.6 Dispatch
7.7 On-scene support
7.8 Coordination of major incidents
7.9 Coordination of patient transfers and retrievals
7.10 Communications business continuity systems
7.11 Resources
7.12 ACCC staff education
7.13 Data management
8 LAND AMBULANCE RESPONSE
8.1 Response capability
8.2 Equipment maintenance and safety
9 INTER-HOSPITAL TRANSPORT
9.1 Clinical care requirements
10 AIR AMBULANCE RESPONSE
10.1 Response capability
10.2 Primary response and primary transport (pre-hospital)
11 DEDICATED MARINE AMBULANCE RESPONSE
11.1 Response capability
11.2 Equipment
12 CLINICAL SERVICES AT MASS GATHERINGS AND EVENTS
Appendix A – Explanation of terms
Appendix B – New Zealand legislation
Appendix C – Scopes of practice – guidance
Appendix D – Emergency medical dispatcher (EMD) level descriptions
Appendix E – Response priority categories
Table B1 – New Zealand legislation and specific references made to ambulance or ambulance services
Table C1 – Ambulance personnel – scopes of practice
Table D1 – Emergency medical dispatcher levels
Table E1 – Response priority categories
Previous versions
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References
Management programs for medical equipment
Risk management - Principles and guidelines
Quality management systems - Requirements
Sentinel Events Workbook
Related Information
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NZS 8156 2019
CONTENTS
Committee representation
Acknowledgement
Copyright
Referenced documents
Latest revisions
Review of standards
Foreword
1 GENERAL
1.1 Scope of application
1.2 Interpretation and key definitions
1.3 New Zealand legislation
2 CLASSIFICATION OF SERVICES
2.1 Classification
2.2 Core functions of emergency ambulance services
2.3 Core function of non-emergency ambulance service
2.4 Core function of event service
2.5 Core functions of an ACCC
2.6 Compliance with this standard
2.7 Health Information Privacy Code
2.8 Health and Disability Commissioner (Code of Health and Disability Services Consumers’ Rights) Regulations
2.9 The New Zealand Aeromedical and Air Rescue standard
2.10 Maritime New Zealand – safe ship management system
3 PATIENT FOCUS
3.1 Patient rights
3.2 Recognition of Māori values and beliefs (Te aro nui ki ngā uara me ngā tikanga a te Māori)
3.3 Patient-centred care
3.4 Confidentiality of patient information
3.5 Consent to treatment
4 GOVERNANCE AND MANAGEMENT
4.1 Corporate governance
4.2 Management
4.3 Human resources
4.4 Health, safety, and wellness management
4.5 Risk management and quality improvement
4.6 Complaint management
4.7 Reportable events management
4.8 Medication and blood product management
4.9 Equipment management and maintenance
4.10 Fleet management
5 CLINICAL GOVERNANCE
5.1 Organisational clinical governance
5.2 Medical director practice expectations
5.3 Clinical personnel practice expectations
5.4 Delegated and registered scopes of practice
5.5 Competence
5.6 Clinical-risk management
5.7 Clinical audit
5.8 Clinical education
5.9 Clinical guidelines
5.10 Destination policies and pathways
6 SERVICE DELIVERY
6.1 Patient assessment and triage
6.2 Treatment provision
6.3 Continuity of care and handover
6.4 Patient records
6.5 Infection prevention, control, and management
6.6 First responder programmes
7 AMBULANCE CLINICAL COMMUNICATIONS CENTRES
7.1 General
7.2 Clinical governance of ambulance clinical communication centres
7.3 Corporate governance
7.4 Call taking
7.5 Response to incidents
7.6 Dispatch
7.7 On-scene support
7.8 Coordination of major incidents
7.9 Coordination of patient transfers and retrievals
7.10 Communications business continuity systems
7.11 Resources
7.12 ACCC staff education
7.13 Data management
8 LAND AMBULANCE RESPONSE
8.1 Response capability
8.2 Equipment maintenance and safety
9 INTER-HOSPITAL TRANSPORT
9.1 Clinical care requirements
10 AIR AMBULANCE RESPONSE
10.1 Response capability
10.2 Primary response and primary transport (pre-hospital)
11 DEDICATED MARINE AMBULANCE RESPONSE
11.1 Response capability
11.2 Equipment
12 CLINICAL SERVICES AT MASS GATHERINGS AND EVENTS
Appendix A – Explanation of terms
Appendix B – New Zealand legislation
Appendix C – Scopes of practice – guidance
Appendix D – Emergency medical dispatcher (EMD) level descriptions
Appendix E – Response priority categories
Table B1 – New Zealand legislation and specific references made to ambulance or ambulance services
Table C1 – Ambulance personnel – scopes of practice
Table D1 – Emergency medical dispatcher levels
Table E1 – Response priority categories
Previous versions
NZS 8156:2019
Online Library subscription pricing
The cost of your subscription will depend on which standards you want to access, and how many people in your organisation need to be able to access the Online Library subscription at the same time (concurrent users). During your subscription period, we are also able to make any necessary changes and ensure you are aware of any pricing changes that result. For a quote, contact our Online Library team by emailing onlinelibrary@standards.govt.nz.