AS/NZS ISO 9001:2016
Quality management systems - Requirements
Specifies requirements for a quality management system when an organization needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, and aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements. All the requirements in this standard are generic and are intended to be applicable to any organization, regardless of its type or size, or the products and services it provides. Identical to and reproduced from ISO 9001:2015.
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CONTENTS
1 Scope
2 Normative references
3 Terms and definitions
4 Context of the organization
4.1 Understanding the organization and its context
4.2 Understanding the needs and expectations of interested parties
4.3 Determining the scope of the quality management system
4.4 Quality management system and its processes
5 Leadership
5.1 Leadership and commitment
5.2 Policy
5.3 Organizational roles, responsibilities and authorities
6 Planning
6.1 Actions to address risks and opportunities
6.2 Quality objectives and planning to achieve them
6.3 Planning of changes
7 Support
7.1 Resources
7.2 Competence
7.3 Awareness
7.4 Communication
7.5 Documented information
8 Operation
8.1 Operational planning and control
8.2 Requirements for products and services
8.3 Design and development of products and services
8.4 Control of externally provided processes, products and services
8.5 Production and service provision
8.6 Release of products and services
8.7 Control of nonconforming outputs
9 Performance evaluation
9.1 Monitoring, measurement, analysis and evaluation
9.2 Internal audit
9.3 Management review
10 Improvement
10.1 General
10.2 Nonconformity and corrective action
Annex A (informative) Clarification of new structure, terminology and concepts
Annex B (informative) Other International Standards on quality management and qualitymanagement systems developed by ISO/TC 176
Bibliography
Previous versions
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References
Quality management systems - Fundamentals and vocabulary
Related Information
Electricity Industry Participation Code Amendment (Requirements and Processes for Audits) 2016
Ministry: Ministry of Business Innovation and Employment - Digital, Communications and Transformation (RSM)
Section: 14
Citation context:Schedule 10.3, clause 4 amended: In Schedule 10.3, clause 4, replace "AS/NZS ISO 9001:2000" with "AS/NZS ISO 9001:2008 or AS/NZS ISO 9001:2016" in each place.
Electricity Industry Participation Code Amendment (Requirements and Processes for Audits) 2016
Ministry: Ministry of Business Innovation and Employment - Digital, Communications and Transformation (RSM)
Section: 13
Citation context:Schedule 10.3, clause 3 amended: In Schedule 10.3, clause 3, replace "AS/NZS ISO 9001:2000" with "AS/NZS ISO 9001:2008 or AS/NZS ISO 9001:2016" in each place.
Electricity Industry Participation Code Amendment (Requirements and Processes for Audits) 2016
Ministry: Ministry of Business Innovation and Employment - Digital, Communications and Transformation (RSM)
Section: 15
Citation context:New clause 4A of Schedule 10.3 inserted: In Schedule 10.3, after clause 4, insert: "4A Incorporation of AS/NZS ISO 9001:2008 and AS/NZS ISO 9001:2016 by reference "(1) The New Zealand Standards AS/NZS ISO 9001:2008 and AS/NZS ISO 9001:2016 are incorporated by reference in this Code in accordance with section 32 of the Act. "(2) Subclause (1) is subject to Schedule 1 of the Act, which includes a requirement that the Authority must give notice in the Gazette before an amended AS/NZS ISO 9001:2008 or AS/NZS ISO 9001:2016 becomes incorporated by reference in this Code. "(3) Clause 10.10 does not apply in relation to the incorporation by reference of AS/NZS ISO 9001:2008 or AS/NZS ISO 9001:2016."
Electricity Industry Participation Code Amendment (Requirements and Processes for Audits) 2016
Ministry: Ministry of Business Innovation and Employment - Digital, Communications and Transformation (RSM)
Section: 16
Citation context:Schedule 10.4, clause 17 amended: In Schedule 10.4, clause 17, replace "AS/NZS ISO 9001:2000" with "AS/NZS ISO 9001:2008 or AS/NZS ISO 9001:2016".
Similar Standards
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AS/NZS 10002:2014
Guidelines for complaint management in organizations
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AS/NZS 3905.16:1998
Quality system guidelines - Guidelines to quality in project management
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AS/NZS 3907:1996
Quality management - Guidelines for configuration management
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AS/NZS ISO 10005:2006
Quality management systems - Guidelines for quality plans
CONTENTS
1 Scope
2 Normative references
3 Terms and definitions
4 Context of the organization
4.1 Understanding the organization and its context
4.2 Understanding the needs and expectations of interested parties
4.3 Determining the scope of the quality management system
4.4 Quality management system and its processes
5 Leadership
5.1 Leadership and commitment
5.2 Policy
5.3 Organizational roles, responsibilities and authorities
6 Planning
6.1 Actions to address risks and opportunities
6.2 Quality objectives and planning to achieve them
6.3 Planning of changes
7 Support
7.1 Resources
7.2 Competence
7.3 Awareness
7.4 Communication
7.5 Documented information
8 Operation
8.1 Operational planning and control
8.2 Requirements for products and services
8.3 Design and development of products and services
8.4 Control of externally provided processes, products and services
8.5 Production and service provision
8.6 Release of products and services
8.7 Control of nonconforming outputs
9 Performance evaluation
9.1 Monitoring, measurement, analysis and evaluation
9.2 Internal audit
9.3 Management review
10 Improvement
10.1 General
10.2 Nonconformity and corrective action
Annex A (informative) Clarification of new structure, terminology and concepts
Annex B (informative) Other International Standards on quality management and qualitymanagement systems developed by ISO/TC 176
Bibliography
Previous versions
AS/NZS ISO 9001:2016
Online Library subscription pricing
The cost of your subscription will depend on which standards you want to access, and how many people in your organisation need to be able to access the Online Library subscription at the same time (concurrent users). During your subscription period, we are also able to make any necessary changes and ensure you are aware of any pricing changes that result. For a quote, contact our Online Library team by emailing onlinelibrary@standards.govt.nz.