NZS 8134:2001
Health and Disability Sector Standards
Addresses a number of key safety and quality issues commonly found in the health and disability sector. The monitoring of this suite of standards is intended to replace the current Ministry of Health licensing regime and will also become a contractual requirement of many ACC purchased health services. Because this is a generic document focusing on the basic fundamentals of quality care, the standards are applicable to a wide range of health and disability based services. Specifically the standards include consumer rights, organizational management, pre-entry and entry to services, service delivery, managing service delivery, safe and appropriate environment.
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ACKNOWLEDGEMENT
REVIEW PERIOD
COPYRIGHT
DIRECTOR GENERAL'S FOREWORD
PREFACE
CONTENTS
REFERENCED STANDARDS
NEW ZEALAND ACTS AND REGULATIONS
GUIDELINES AND RELATED DOCUMENTS
CODE OF HEALTH AND DISABILITY SERVICES CONSUMERS' RIGHTS 1996 (THE CODE)
THE TREATY OF WAITANGI
SCOPE
INTERPRETATION
GLOSSARY OF TERMS
Part 1: CONSUMER RIGHTS
1.1 Consumer rights during service delivery
1.2 Recognition of Maori values and beliefs
1.3 Recognition of individual values and beliefs
1.4 Consumer confidentiality
1.5 Advocacy and consumer support
1.6 Links with family/whanau and other community resources
1.7 Personal privacy and dignity
1.8 Informed consent
Part 2: ORGANIZATIONAL MANAGEMENT
2.1 Governance
2.2 Quality and risk management systems
reporting
2.4 Complaints management
2.5 Service management
2.6 Human resource management
2.7 Service provider availability
2.8 Facility management
Part 3: Pre-entry and entry to services
3.1 Pre-entry to services
3.2 Declining entry to services
Assessment
Part 4: SERVICE DELIVERY
4.1 Service provision requirements
4.2 Assessment
4.3 Planning
4.4 Service delivery/Interventions
4.5 Evaluation
4.6 Planned activities
4.7 Referral to other health & disability services (internal & external)
4.8 Exit, discharge or transfer
4.9 Review
Part 5: MANAGING SERVICE DELIVERY
5.1 Consumer information management system
5.2 Recording systems
5.3 Medicine management
5.4 Nutritional and safe food management
5.5 Cleaning and laundry services
5.6 Infection control management
5.7 Management of waste and hazardous substances
Part 6: SAFE AND APPROPRIATE ENVIRONMENT
6.1 Physical privacy
6.2 Facility specifications
6.3 Toilet, shower and bathing facilities
6.4 Personal space/bed areas
6.5 Lounge/day room/playroom/dining area
6.6 Essential, emergency and security systems
6.7 External areas
6.8 Natural light, ventilation and heating
APPENDIX
A - Committee representation
B - Public comment contributors
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Related Information
Health And Safety Guidelines For Home-Based Health Care Services
Ministry: WorkSafe New Zealand
Section: Health and Safety Policy
Citation context:Revoked - Employers and service providers should refer to the Health and Disability Sector Standards (NZS 8134 - 8138) for further information on measures of quality and safety of client care
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ACKNOWLEDGEMENT
REVIEW PERIOD
COPYRIGHT
DIRECTOR GENERAL'S FOREWORD
PREFACE
CONTENTS
REFERENCED STANDARDS
NEW ZEALAND ACTS AND REGULATIONS
GUIDELINES AND RELATED DOCUMENTS
CODE OF HEALTH AND DISABILITY SERVICES CONSUMERS' RIGHTS 1996 (THE CODE)
THE TREATY OF WAITANGI
SCOPE
INTERPRETATION
GLOSSARY OF TERMS
Part 1: CONSUMER RIGHTS
1.1 Consumer rights during service delivery
1.2 Recognition of Maori values and beliefs
1.3 Recognition of individual values and beliefs
1.4 Consumer confidentiality
1.5 Advocacy and consumer support
1.6 Links with family/whanau and other community resources
1.7 Personal privacy and dignity
1.8 Informed consent
Part 2: ORGANIZATIONAL MANAGEMENT
2.1 Governance
2.2 Quality and risk management systems
reporting
2.4 Complaints management
2.5 Service management
2.6 Human resource management
2.7 Service provider availability
2.8 Facility management
Part 3: Pre-entry and entry to services
3.1 Pre-entry to services
3.2 Declining entry to services
Assessment
Part 4: SERVICE DELIVERY
4.1 Service provision requirements
4.2 Assessment
4.3 Planning
4.4 Service delivery/Interventions
4.5 Evaluation
4.6 Planned activities
4.7 Referral to other health & disability services (internal & external)
4.8 Exit, discharge or transfer
4.9 Review
Part 5: MANAGING SERVICE DELIVERY
5.1 Consumer information management system
5.2 Recording systems
5.3 Medicine management
5.4 Nutritional and safe food management
5.5 Cleaning and laundry services
5.6 Infection control management
5.7 Management of waste and hazardous substances
Part 6: SAFE AND APPROPRIATE ENVIRONMENT
6.1 Physical privacy
6.2 Facility specifications
6.3 Toilet, shower and bathing facilities
6.4 Personal space/bed areas
6.5 Lounge/day room/playroom/dining area
6.6 Essential, emergency and security systems
6.7 External areas
6.8 Natural light, ventilation and heating
APPENDIX
A - Committee representation
B - Public comment contributors
NZS 8134:2001
Online Library subscription pricing
The cost of your subscription will depend on which standards you want to access, and how many people in your organisation need to be able to access the Online Library subscription at the same time (concurrent users). During your subscription period, we are also able to make any necessary changes and ensure you are aware of any pricing changes that result. For a quote, contact our Online Library team by emailing onlinelibrary@standards.govt.nz.