ISO/IEC TR 23187:2020
Information technology — Cloud computing — Interacting with cloud service partners (CSNs)
This document provides an overview of and guidance on interactions between cloud service partners (CSNs), specifically cloud service brokers, cloud service developers and cloud auditors, and other cloud service roles. In addition, this document describes how cloud service agreements (CSAs) and cloud service level agreements (cloud SLAs) can be used to address those interactions, including the following:
— definition of terms and concepts, and provision of an overview for interactions between CSNs and CSCs and CSPs;
— description of types of CSN interactions;
— description of interactions between CSNs and CSCs;
— description of interactions between CSNs and CSPs;
— description of elements of CSAs and Cloud SLAs for CSN interactions, both with CSPs and with CSCs.
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Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Symbols and abbreviated terms
5 Structure of this document
6 Relationship of roles and activities, and managing risks in cloud services
6.1 Overview
6.2 Scope in relation to the cloud computing reference architecture (ISO/IEC 17789)
7 Overview of roles, sub-roles, and responsibilities of cloud service partners (CSNs)
7.1 Relationship between roles, activities and responsibilities
7.2 Roles and sub-roles
7.3 Cloud service provider (CSP)
7.4 Cloud service customer (CSC) and Cloud service user (CSU)
7.4.1 Cloud service customer (CSC)
7.4.2 Cloud service user (CSU)
7.5 Cloud service partner (CSN)
7.5.1 Overview
7.5.2 Cloud auditor
7.5.3 Cloud service broker
7.5.4 Cloud service developer
7.6 Relationships between CSNs, and other roles and sub-roles
7.6.1 Differences between CSNs, CSCs and CSPs
7.6.2 CSNs and inter-cloud providers
8 Overview and description of types and interactions between cloud service partners (CSNs) with CSPs, CSCs, and CSNs
8.1 General
8.2 Interaction between CSNs and CSCs
8.2.1 Overview
8.2.2 CSN managing CSC’s cloud adoption
8.3 Interaction between CSNs and CSPs
8.4 Interaction between CSNs and other CSNs
8.4.1 Description of types of CSNs interactions
8.4.2 CSN – interaction and responsibilities
9 Elements of cloud service agreements (CSAs) relating to CSN interactions
9.1 General principles
9.2 Role, relationship and agreement
9.2.1 Overview
9.2.2 Cloud migrations and cloud deployment models
9.3 Cloud service level agreement (Cloud SLA)
9.3.1 Overview
9.3.2 SLA terminology
9.3.3 Roles and responsibilities
10 Examples of scenarios illustrating CSN activities
10.1 Introduction
10.2 Reselling of cloud service
10.3 Cloud service exchange
10.4 Management of cloud service
10.4.1 CSN – CSC: Managing the CSC use of cloud service
10.4.2 CSN – CSP: partnership with a CSP to deliver cloud service
10.5 Cloud data management service
10.6 Shared services management
11 Issues on roles and sub-roles (as illustrated in examples)
11.1 General
11.2 Cloud computing environment
11.3 CSN roles and sub-roles
11.3.1 Overview
11.3.2 Responsibilities and risks
11.4 Cloud service activity and functional components
11.5 Supplier relationship in cloud services
12 Available standards
Bibliography
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Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Symbols and abbreviated terms
5 Structure of this document
6 Relationship of roles and activities, and managing risks in cloud services
6.1 Overview
6.2 Scope in relation to the cloud computing reference architecture (ISO/IEC 17789)
7 Overview of roles, sub-roles, and responsibilities of cloud service partners (CSNs)
7.1 Relationship between roles, activities and responsibilities
7.2 Roles and sub-roles
7.3 Cloud service provider (CSP)
7.4 Cloud service customer (CSC) and Cloud service user (CSU)
7.4.1 Cloud service customer (CSC)
7.4.2 Cloud service user (CSU)
7.5 Cloud service partner (CSN)
7.5.1 Overview
7.5.2 Cloud auditor
7.5.3 Cloud service broker
7.5.4 Cloud service developer
7.6 Relationships between CSNs, and other roles and sub-roles
7.6.1 Differences between CSNs, CSCs and CSPs
7.6.2 CSNs and inter-cloud providers
8 Overview and description of types and interactions between cloud service partners (CSNs) with CSPs, CSCs, and CSNs
8.1 General
8.2 Interaction between CSNs and CSCs
8.2.1 Overview
8.2.2 CSN managing CSC’s cloud adoption
8.3 Interaction between CSNs and CSPs
8.4 Interaction between CSNs and other CSNs
8.4.1 Description of types of CSNs interactions
8.4.2 CSN – interaction and responsibilities
9 Elements of cloud service agreements (CSAs) relating to CSN interactions
9.1 General principles
9.2 Role, relationship and agreement
9.2.1 Overview
9.2.2 Cloud migrations and cloud deployment models
9.3 Cloud service level agreement (Cloud SLA)
9.3.1 Overview
9.3.2 SLA terminology
9.3.3 Roles and responsibilities
10 Examples of scenarios illustrating CSN activities
10.1 Introduction
10.2 Reselling of cloud service
10.3 Cloud service exchange
10.4 Management of cloud service
10.4.1 CSN – CSC: Managing the CSC use of cloud service
10.4.2 CSN – CSP: partnership with a CSP to deliver cloud service
10.5 Cloud data management service
10.6 Shared services management
11 Issues on roles and sub-roles (as illustrated in examples)
11.1 General
11.2 Cloud computing environment
11.3 CSN roles and sub-roles
11.3.1 Overview
11.3.2 Responsibilities and risks
11.4 Cloud service activity and functional components
11.5 Supplier relationship in cloud services
12 Available standards
Bibliography