ISO/IEC 25064:2013
Systems and software engineering — Software product Quality Requirements and Evaluation (SQuaRE) — Common Industry Format (CIF) for usability: User needs report
ISO/IEC 25064:2013 describes the Common Industry Format (CIF) for user needs reports, and provides specifications for their contents and format, including the content elements to be provided. User needs reports include both the collection and documentation of information from various sources relevant to user needs, and the analysis and integration of this information into consolidated user needs.
User needs reports are applicable to software and hardware systems, products or services (excluding generic products, such as a display screen or keyboard). The content elements are intended to be used as part of system-level documentation resulting from development processes such as those in ISO 9241-210 and ISO/IEC JTC 1/SC 7 process standards. User needs are a major input into the establishment of user requirements.
User needs reports are intended to be used as part of system-level documentation resulting from development processes such as those in ISO 9241-210 and ISO/IEC JTC 1/SC 7 process standards.
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1 Scope
2 Conformance
3 Normative references
4 Terms and definitions
5 Purposes of a User Needs Report
5.1 General
5.2 User Needs Reports for existing products, services and systems
5.3 User Needs Reports for new products, services and systems
5.4 User Needs Reports for determining, verifying, changing and elaborating context of use
5.5 Relationship to other CIF information items
6 Content of a User Needs Report
6.1 Content elements
6.2 Initial indicators of the needs for system/product/service or improvement
6.3 User responsibilities and goals
6.4 Source data on which user needs are based
6.4.1 General
6.4.2 Identified and reported user needs
6.4.2.1 General
6.4.2.2 Content elements of each user needs statement
6.4.2.3 Additional content to be provided with each need statement
6.4.2.3.1 Information to be provided
6.4.2.3.2 Source of need
6.4.2.3.3 User responsibilities or goals related to the need
6.4.2.3.4 Rationale for the need
6.4.2.3.5 Type of need
6.4.2.3.5.1 Identifying and reporting
6.4.2.3.5.2 Informational needs
6.4.2.3.5.3 Processing needs
6.4.2.3.5.4 Enjoyment needs
6.4.2.3.5.5 Environmental needs
6.4.2.3.5.6 Other types of identified needs
6.4.2.3.6 Frequency of occurrence
6.4.2.3.7 Quality attributes
6.4.2.4 Requirements on the elements of a user needs statement
6.4.3 Identified and reported management and other stakeholder needs that impact on user needs
6.4.3.1 General
6.4.3.2 Content elements
6.4.3.3 Organizational responsibilities or goals related to need
6.4.3.4 Impact on user needs
6.4.3.5 Type of need
6.4.3.5.1 General
6.4.3.5.2 Output needs
6.4.3.5.3 Procedural needs
6.4.3.5.4 Other needs
6.4.4 Identified performance deficiencies/problems/potential improvements
6.4.4.1 General
6.4.4.2 Performance deficiencies
6.4.4.3 Problems
6.4.4.4 Potential improvements
6.4.4.5 Deficiency/problem/improvement analysis
6.5 Consolidated user needs
6.6 Recommendations (if appropriate)
6.7 Data collection methods/procedures
6.7.1 Content
6.7.2 Selection of participants for user needs assessment
6.7.3 Description of user needs assessment participants
6.7.4 Methods and procedures
6.8 Supporting information
6.8.1 System/Product/Service description, objectives, constraints
6.8.2 Data collection instruments
6.8.3 Data summaries
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1 Scope
2 Conformance
3 Normative references
4 Terms and definitions
5 Purposes of a User Needs Report
5.1 General
5.2 User Needs Reports for existing products, services and systems
5.3 User Needs Reports for new products, services and systems
5.4 User Needs Reports for determining, verifying, changing and elaborating context of use
5.5 Relationship to other CIF information items
6 Content of a User Needs Report
6.1 Content elements
6.2 Initial indicators of the needs for system/product/service or improvement
6.3 User responsibilities and goals
6.4 Source data on which user needs are based
6.4.1 General
6.4.2 Identified and reported user needs
6.4.2.1 General
6.4.2.2 Content elements of each user needs statement
6.4.2.3 Additional content to be provided with each need statement
6.4.2.3.1 Information to be provided
6.4.2.3.2 Source of need
6.4.2.3.3 User responsibilities or goals related to the need
6.4.2.3.4 Rationale for the need
6.4.2.3.5 Type of need
6.4.2.3.5.1 Identifying and reporting
6.4.2.3.5.2 Informational needs
6.4.2.3.5.3 Processing needs
6.4.2.3.5.4 Enjoyment needs
6.4.2.3.5.5 Environmental needs
6.4.2.3.5.6 Other types of identified needs
6.4.2.3.6 Frequency of occurrence
6.4.2.3.7 Quality attributes
6.4.2.4 Requirements on the elements of a user needs statement
6.4.3 Identified and reported management and other stakeholder needs that impact on user needs
6.4.3.1 General
6.4.3.2 Content elements
6.4.3.3 Organizational responsibilities or goals related to need
6.4.3.4 Impact on user needs
6.4.3.5 Type of need
6.4.3.5.1 General
6.4.3.5.2 Output needs
6.4.3.5.3 Procedural needs
6.4.3.5.4 Other needs
6.4.4 Identified performance deficiencies/problems/potential improvements
6.4.4.1 General
6.4.4.2 Performance deficiencies
6.4.4.3 Problems
6.4.4.4 Potential improvements
6.4.4.5 Deficiency/problem/improvement analysis
6.5 Consolidated user needs
6.6 Recommendations (if appropriate)
6.7 Data collection methods/procedures
6.7.1 Content
6.7.2 Selection of participants for user needs assessment
6.7.3 Description of user needs assessment participants
6.7.4 Methods and procedures
6.8 Supporting information
6.8.1 System/Product/Service description, objectives, constraints
6.8.2 Data collection instruments
6.8.3 Data summaries