ISO 10006:2017
Quality management — Guidelines for quality management in projects
ISO 10006:2017 gives guidelines for the application of quality management in projects.
It is applicable to organizations working on projects of varying complexity, small or large, of short or long duration, being an individual project to being part of a programme or portfolio of projects, in different environments, and irrespective of the kind of product/service or process involved, with the intention of satisfying project interested parties by introducing quality management in projects. This can necessitate some tailoring of the guidance to suit a particular project.
ISO 10006:2017 is not a guide to project management itself. Guidance on quality in project management processes is presented in this document. Guidance on project management and related processes is covered in ISO 21500.
ISO 10006:2017 addresses the concepts of both "quality management in projects" and "quality management systems in projects". These are distinguished by being addressed separately by the following topics and clauses:
- quality management in projects includes: quality management systems in projects (Clause 4); management responsibility in projects (Clause 5); resource management in projects (Clause 6); product/service realization in projects (Clause 7); and measurement, analysis and improvement in projects (Clause 8);
- quality management systems in projects includes: project characteristics (4.1); quality management principles in projects (4.2); project quality management processes (4.3); and a quality plan for the project (4.4).
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Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Quality management systems in projects
4.1 Context and characteristics of the project
4.1.1 General
4.1.2 Organizations
4.1.3 Phases and processes in projects
4.1.4 Project management processes
4.2 Quality management principles
4.3 Project quality management processes
4.4 Quality plan for the project
5 Management responsibility in projects
5.1 Top management commitment
5.2 Strategic process
5.2.1 Application of quality management principles through the strategic process
5.2.2 Customer focus
5.2.3 Leadership
5.2.4 Engagement of people
5.2.5 Process approach
5.2.6 Improvement
5.2.7 Evidence-based decision making
5.2.8 Relationship management
5.3 Management reviews and progress evaluations
5.3.1 Management reviews
5.3.2 Progress evaluations
6 Resource management in projects
6.1 Resource-related processes
6.1.1 General
6.1.2 Resource planning
6.1.3 Resource control
6.2 Personnel-related processes
6.2.1 General
6.2.2 Establishment of the project organizational structure
6.2.3 Allocation of personnel
6.2.4 Team development
7 Product/service realization in projects
7.1 General
7.2 Interdependent processes
7.2.1 General
7.2.2 Project initiation and project management plan development
7.2.3 Interaction management
7.2.4 Change management
7.2.5 Process and project closure
7.3 Scope-related processes
7.3.1 General
7.3.2 Concept development
7.3.3 Scope development and control
7.3.4 Definition of activities
7.3.5 Control of activities
7.4 Time-related processes
7.4.1 General
7.4.2 Planning of activity dependencies
7.4.3 Estimation of duration
7.4.4 Schedule development
7.4.5 Schedule control
7.5 Cost-related processes
7.5.1 General
7.5.2 Cost estimation
7.5.3 Budgeting
7.5.4 Cost control
7.6 Communication-related processes
7.6.1 General
7.6.2 Communication planning
7.6.3 Information management
7.6.4 Communication control
7.7 Risk-related processes
7.7.1 General
7.7.2 Risk identification
7.7.3 Risk assessment
7.7.4 Risk treatment
7.7.5 Risk control
7.8 Procurement processes
7.8.1 General
7.8.2 Procurement planning and control
7.8.3 Documentation of procurement requirements
7.8.4 External provider management and development
7.8.5 Contracting
7.8.6 Contract control
8 Measurement, analysis and improvement in projects
8.1 General
8.2 Measurement and analysis
8.3 Improvement
8.3.1 Improvement by the originating organization
8.3.2 Improvement by the project organization
Annex A (informative) Overview of processes for quality management in projects
Annex B (informative) Cross reference matrix between this document, ISO 9001:2015 and ISO 21500:2012
Bibliography
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Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Quality management systems in projects
4.1 Context and characteristics of the project
4.1.1 General
4.1.2 Organizations
4.1.3 Phases and processes in projects
4.1.4 Project management processes
4.2 Quality management principles
4.3 Project quality management processes
4.4 Quality plan for the project
5 Management responsibility in projects
5.1 Top management commitment
5.2 Strategic process
5.2.1 Application of quality management principles through the strategic process
5.2.2 Customer focus
5.2.3 Leadership
5.2.4 Engagement of people
5.2.5 Process approach
5.2.6 Improvement
5.2.7 Evidence-based decision making
5.2.8 Relationship management
5.3 Management reviews and progress evaluations
5.3.1 Management reviews
5.3.2 Progress evaluations
6 Resource management in projects
6.1 Resource-related processes
6.1.1 General
6.1.2 Resource planning
6.1.3 Resource control
6.2 Personnel-related processes
6.2.1 General
6.2.2 Establishment of the project organizational structure
6.2.3 Allocation of personnel
6.2.4 Team development
7 Product/service realization in projects
7.1 General
7.2 Interdependent processes
7.2.1 General
7.2.2 Project initiation and project management plan development
7.2.3 Interaction management
7.2.4 Change management
7.2.5 Process and project closure
7.3 Scope-related processes
7.3.1 General
7.3.2 Concept development
7.3.3 Scope development and control
7.3.4 Definition of activities
7.3.5 Control of activities
7.4 Time-related processes
7.4.1 General
7.4.2 Planning of activity dependencies
7.4.3 Estimation of duration
7.4.4 Schedule development
7.4.5 Schedule control
7.5 Cost-related processes
7.5.1 General
7.5.2 Cost estimation
7.5.3 Budgeting
7.5.4 Cost control
7.6 Communication-related processes
7.6.1 General
7.6.2 Communication planning
7.6.3 Information management
7.6.4 Communication control
7.7 Risk-related processes
7.7.1 General
7.7.2 Risk identification
7.7.3 Risk assessment
7.7.4 Risk treatment
7.7.5 Risk control
7.8 Procurement processes
7.8.1 General
7.8.2 Procurement planning and control
7.8.3 Documentation of procurement requirements
7.8.4 External provider management and development
7.8.5 Contracting
7.8.6 Contract control
8 Measurement, analysis and improvement in projects
8.1 General
8.2 Measurement and analysis
8.3 Improvement
8.3.1 Improvement by the originating organization
8.3.2 Improvement by the project organization
Annex A (informative) Overview of processes for quality management in projects
Annex B (informative) Cross reference matrix between this document, ISO 9001:2015 and ISO 21500:2012
Bibliography