Skip to main content

AS/NZS ISO/IEC 20000.3:2020

Current Date published:


Information technology - Service management, Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1

Standard adopts ISO/IEC 20000-3:2019 which provides guidance on the scope definition and applicability to the requirements specified in AS/NZS ISO/IEC 20000.1.  This Standard can assist in establishing whether AS/NZS ISO/IEC 20000.1 is applicable to an organization’s circumstances. It illustrates how the scope of an SMS can be defined, irrespective of whether the organization has experience of defining the scope of other management systems.  The guidance in this Standard can assist an organization in planning and preparing for a conformity assessment against AS/NZS ISO/IEC 20000.1. Annex A contains examples of possible scope statements for an SMS. The examples given use a series of scenarios for organizations ranging from very simple to complex service supply chains.  This Standard can be used by personnel responsible for planning the implementation of an SMS, as well as assessors and consultants. It supplements the guidance on the application of an SMS given in AS/NZS ISO/IEC 20000.2.  Requirements for bodies providing audit and certification of an SMS can be found in AS/NZS ISO/IEC 20000.6 which recommends the use of this Standard.

Get this standard Prices exclude GST
PDF ( Single user document)
$147.60 NZD
HardCopy
$164.00 NZD
Networkable PDF
Price varies
Online Library ( Annual subscription)
Info Price varies

Online Library subscription pricing

The cost of your subscription will depend on which standards you want to access, and how many people in your organisation need to be able to access the Online Library subscription at the same time (concurrent users). During your subscription period, we are also able to make any necessary changes and ensure you are aware of any pricing changes that result. For a quote, contact our Online Library team by emailing onlinelibrary@standards.govt.nz.  

Preview only close
Prev {{ page }}/ {{ numPages }} Next
Preview only close
Prev {{ page }}/ {{ numPages }} Next
Pages: 40

Previous versions

Keep me up-to-date

Sign up to receive updates when there are changes to this standard

Related Information

Similar Standards

  • AS/NZS 3802:1997

    Data elements and interchange formats - Information interchange - Representation of dates and times

  • AS/NZS 5121:2015


    Information technology - Vocabulary - Learning, education and training

  • AS/NZS 5813.1:2012


    Information technology equipment - Energy performance of computers - Part 1: Methods of measurement of energy performance

  • AS/NZS 5813.2:2012


    Information technology equipment - Energy performance of computers - Part 2: Minimum energy performance standards (MEPS) for computers

Preview only close
Prev {{ page }}/ {{ numPages }} Next
Preview only close
Prev {{ page }}/ {{ numPages }} Next
Pages: 40

Previous versions

AS/NZS ISO/IEC 20000.3:2020

Get this standard Prices exclude GST
PDF ( Single user document)
$147.60 NZD
HardCopy
$164.00 NZD
Networkable PDF
Price varies
Online Library ( Annual subscription)
Info

Online Library subscription pricing

The cost of your subscription will depend on which standards you want to access, and how many people in your organisation need to be able to access the Online Library subscription at the same time (concurrent users). During your subscription period, we are also able to make any necessary changes and ensure you are aware of any pricing changes that result. For a quote, contact our Online Library team by emailing onlinelibrary@standards.govt.nz.  

Request to add this standard to your subscription

AS/NZS ISO/IEC 20000.3:2020

Price varies
Online library subscription

Click "Send request for subscription" to request for your Account Administrator to add this standard to your subscripiton.

Cancel