AS/NZS ISO 9004:2011
Managing for the sustained success of an organization - A quality management approach
Provides guidance to organizations to support the achievement of sustained success by a quality management approach. It is applicable to any organization, regardless of size, type and activity. This International Standard is not intended for certification, regulatory or contractual use. Identical to and reproduced from ISO 9004:2009.
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Sustained success
The organization's environment
Interested parties, needs and expectations
Strategy and policy
General
Strategy and policy formulation
Strategy and policy deployment
General
Processes and practices
Deployment
Strategy and policy communication
Resource management
General
Financial resources
People in the organization
Management of people
Competence of people
Involvement and motivation of people
Suppliers and partners
General
Selection, evaluation and improvement of the capabilities of
Infrastructure
Work environment
Knowledge, information and technology
General
Knowledge
Information
Technology
Natural resources
Process management
General
Process planning and control
Process responsibility and authority
Monitoring, measurement, analysis and review
General
Monitoring
Measurement
General
Key performance indicators
Internal audit
Self-assessment
Benchmarking
Analysis
Review of information from monitoring, measurement and analy
Improvement, innovation and learning
General
Improvement
Innovation
General
Application
Timing
Process
Risks
Learning
Previous versions
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Related Information
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AS/NZS 10002:2014
Guidelines for complaint management in organizations
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AS/NZS 3905.16:1998
Quality system guidelines - Guidelines to quality in project management
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AS/NZS 3907:1996
Quality management - Guidelines for configuration management
-
AS/NZS ISO 10012:2004
Measurement management systems - Requirements for measurement processes and measuring equipment (withdrawn in Australia)
Sustained success
The organization's environment
Interested parties, needs and expectations
Strategy and policy
General
Strategy and policy formulation
Strategy and policy deployment
General
Processes and practices
Deployment
Strategy and policy communication
Resource management
General
Financial resources
People in the organization
Management of people
Competence of people
Involvement and motivation of people
Suppliers and partners
General
Selection, evaluation and improvement of the capabilities of
Infrastructure
Work environment
Knowledge, information and technology
General
Knowledge
Information
Technology
Natural resources
Process management
General
Process planning and control
Process responsibility and authority
Monitoring, measurement, analysis and review
General
Monitoring
Measurement
General
Key performance indicators
Internal audit
Self-assessment
Benchmarking
Analysis
Review of information from monitoring, measurement and analy
Improvement, innovation and learning
General
Improvement
Innovation
General
Application
Timing
Process
Risks
Learning
Previous versions
AS/NZS ISO 9004:2011
Online Library subscription information
Online library subscriptions provide a cost-effective solution for organisations of any size to access the latest standards, offering 24/7 access to a personalised catalogue. The service ensures subscribers have have the most up-to-date version of selected standards, incluing automatic updates for any amendments or versions. Pricing is dependent on the chosen standards and the number of concurrent users, with discounts applied from the standards PDF price. For customised subscriptions or further inquiries, contact the Online Library team.