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AS/NZS 10002:2014

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Guidelines for complaint management in organizations

This joint standard was developed in conjunction with Standards Australia (SA) who advised us that the standard was reviewed and resulted in a new Australian (AS) only standard AS 10002:2022. However this edition will remain current within New Zealand. For the most up to date Australian standards, visit www.standards.org.au.

Provides guidance on complaint management within an organisation, including the planning, design, operation, maintenance and improvement of the organisation’s complaint management system. Based on, but not equivalent to, ISO 10002:2004.

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Pages: 60

AS/NZS 10002:2014

Get this standard Prices exclude GST
PDF ( Single user document)
$186.30 NZD
HardCopy
$207.00 NZD
Networkable PDF
Price varies
Online Library ( Annual subscription)
Info

Online Library subscription information

Online library subscriptions provide a cost-effective solution for organisations of any size to access the latest standards, offering 24/7 access to a personalised catalogue. The service ensures subscribers have have the most up-to-date version of selected standards, incluing automatic updates for any amendments or versions. Pricing is dependent on the chosen standards and the number of concurrent users, with discounts applied from the standards PDF price. For customised subscriptions or further inquiries, contact the Online Library team.

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