AS/NZS ISO 9002:1994

AS/NZS ISO 9002:1994 Quality systems — Model for quality assurance in production, installation and servicing

Preface

Contents

Foreword

Introduction

1 Scope

2 Normative reference

3 Definitions

3.1 product:

3.2 tender:

3.3 contract:

4 Quality system requirements

4.1 Management responsibility

4.1.1 Quality policy

4.1.2 Organization

4.1.2.1 Responsibility and authority

4.1.2.2 Resources

4.1.2.3 Management representative

4.1.3 Management review

4.2 Quality system

4.2.1 General

4.2.2 Quality system procedures

4.2.3 Quality planning

4.3 Contract review

4.3.1 General

4.3.2 Review

4.3.3 Amendment to a contract

4.3.4 Records

4.4 Design control

4.5 Document and data control

4.5.1 General

4.5.2 Document and data approval and issue

4.5.3 Document and data changes

4.6 Purchasing

4.6.1 General

4.6.2 Evaluation of subcontractors

4.6.3 Purchasing data

4.6.4 Verification of purchased product

4.6.4.1 Supplier verification at subcontractor’s premises

4.6.4.2 Customer verification of subcontracted product

4.7 Control of customer-supplied product

4.8 Product identification and traceability

4.9 Process control

4.10 Inspection and testing

4.10.1 General

4.10.2 Receiving inspection and testing

4.10.2.1

4.10.2.2

4.10.2.3

4.10.3 In-process inspection and testing

4.10.4 Final inspection and testing

4.10.5 Inspection and test records

4.11 Control of inspection, measuring and test equipment

4.11.1 General

4.11.2 Control procedure

4.12 Inspection and test status

4.13 Control of nonconforming product

4.13.1 General

4.13.2 Review and disposition of nonconforming product

4.14 Corrective and preventive action

4.14.1 General

4.14.2 Corrective action

4.14.3 Preventive action

4.15 Handling, storage, packaging, preservation and delivery

4.15.1 General

4.15.2 Handling

4.15.3 Storage

4.15.4 Packaging

4.15.5 Preservation

4.15.6 Delivery

4.16 Control of quality records

4.17 Internal quality audits

4.18 Training

4.19 Servicing

4.20 Statistical techniques

4.20.1 Identification of need

4.20.2 Procedures

Annex A - Bibliography