AS/NZS IEC 60300.3.14:2025
Dependability management, Part 3.14: Application guide – Supportability and support
Standard introduces the dependability attribute of supportability (and support) and the relationship with related dependability attributes of reliability, maintainability and availability.
This document can be used at any time during an item’s life to guide the planning and implementing of supportability and support activities focused on achieving an intended balance of performance, cost and risk.
This document considers the life cycle implications by formally managing risks associated with the management and delivery of activities to create, operate, maintain and refurbish an item to achieve its stated purpose.
Standard supersedes AS IEC 60300.3.14:2005 Dependability management Part 3.14: Application guide – Maintenance and maintenance support
AS/NZS IEC 60300.3.14:2025
SA/SNZ - Cover page
Preface
FOREWORD
INTRODUCTION
1 Scope
2 Normative references
3 Terms and definitions
4 Overview of supportability and support
4.1 Description of supportability and support
4.2 Principles
4.3 Benefits
4.4 Interfaces
4.4.1 General
4.4.2 Effect of supportability and support on reliability
4.4.3 Effect of supportability and support on maintainability
4.4.4 Effect of supportability and support on availability
4.4.5 Effect of supportability and support on life cycle cost
5 Specifying for supportability and support
5.1 General
5.2 Defining requirements
5.3 Attributes of supportable items
5.4 Measures of supportability
6 Supportability and support programme
6.1 General
6.2 Project management
6.3 Planning and constraints
7 Managing supportability and support over the life cycle
7.1 General
7.2 Concept stage
7.2.1 Initial considerations
7.2.2 Restoration options
7.2.3 Types of support
7.2.4 Establish a support data repository
7.2.5 Supportability analysis
7.3 Development stage
7.4 Realization stage
7.5 Utilization stage
7.6 Retirement or reuse
8 Assurance
8.1 Assurance objectives
8.2 Methods of assurance
8.2.1 Verification
8.2.2 Dependability case
9 Supportability and support information
9.1 Data collection
9.2 Configuration management
9.3 Document management
9.4 Technical manuals
9.4.1 General
9.4.2 Development of a technical manual
9.4.3 Evaluation
9.4.4 Amendment of documentation
9.4.5 Event reporting
9.4.6 Communication
10 Resource management
10.1 Provision of resources
10.2 Human resources
10.3 Training
10.4 Support equipment
10.4.1 General
10.4.2 Types of support equipment
10.4.3 Selection of support equipment
10.4.4 Support equipment data
10.4.5 Automatic test equipment
10.4.6 Calibration
10.4.7 Repair of support equipment
10.4.8 Built-in test equipment (BITE)
10.5 Support facilities
10.5.1 Work area facilities
10.5.2 Administration and technical facilities
10.5.3 Facilities for computerized support information systems
10.6 Spare parts and consumables
10.6.1 General
10.6.2 Spare parts’ quality
10.6.3 Spare parts’ quantification
10.6.4 Spare parts’ identification
Annex A (informative) Maintenance types influencing supportability and support
Annex B (informative) Supportability and support analysis
Annex C (informative) Economic ordering of replacements
Annex D (informative) Example of support delay times and other associated times
Bibliography
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AS/NZS IEC 60300.3.14:2025
SA/SNZ - Cover page
Preface
FOREWORD
INTRODUCTION
1 Scope
2 Normative references
3 Terms and definitions
4 Overview of supportability and support
4.1 Description of supportability and support
4.2 Principles
4.3 Benefits
4.4 Interfaces
4.4.1 General
4.4.2 Effect of supportability and support on reliability
4.4.3 Effect of supportability and support on maintainability
4.4.4 Effect of supportability and support on availability
4.4.5 Effect of supportability and support on life cycle cost
5 Specifying for supportability and support
5.1 General
5.2 Defining requirements
5.3 Attributes of supportable items
5.4 Measures of supportability
6 Supportability and support programme
6.1 General
6.2 Project management
6.3 Planning and constraints
7 Managing supportability and support over the life cycle
7.1 General
7.2 Concept stage
7.2.1 Initial considerations
7.2.2 Restoration options
7.2.3 Types of support
7.2.4 Establish a support data repository
7.2.5 Supportability analysis
7.3 Development stage
7.4 Realization stage
7.5 Utilization stage
7.6 Retirement or reuse
8 Assurance
8.1 Assurance objectives
8.2 Methods of assurance
8.2.1 Verification
8.2.2 Dependability case
9 Supportability and support information
9.1 Data collection
9.2 Configuration management
9.3 Document management
9.4 Technical manuals
9.4.1 General
9.4.2 Development of a technical manual
9.4.3 Evaluation
9.4.4 Amendment of documentation
9.4.5 Event reporting
9.4.6 Communication
10 Resource management
10.1 Provision of resources
10.2 Human resources
10.3 Training
10.4 Support equipment
10.4.1 General
10.4.2 Types of support equipment
10.4.3 Selection of support equipment
10.4.4 Support equipment data
10.4.5 Automatic test equipment
10.4.6 Calibration
10.4.7 Repair of support equipment
10.4.8 Built-in test equipment (BITE)
10.5 Support facilities
10.5.1 Work area facilities
10.5.2 Administration and technical facilities
10.5.3 Facilities for computerized support information systems
10.6 Spare parts and consumables
10.6.1 General
10.6.2 Spare parts’ quality
10.6.3 Spare parts’ quantification
10.6.4 Spare parts’ identification
Annex A (informative) Maintenance types influencing supportability and support
Annex B (informative) Supportability and support analysis
Annex C (informative) Economic ordering of replacements
Annex D (informative) Example of support delay times and other associated times
Bibliography