AS/NZS 4421:2011 GUARD AND PATROL SECURITY SERVICES
PREFACE
CONTENTS
SECTION 1 SCOPE AND GENERAL
1.1 SCOPE
1.2 REFERENCED DOCUMENTS
1.3 DEFINITIONS
1.3.1 Assignment instructions
1.3.2 Check call
1.3.3 Client
1.3.4 Competent person
1.3.5 Control room
1.3.6 Dedicated service
1.3.7 Guarding
1.3.8 Independent contractor or subcontractor
1.3.9 Keyholding
1.3.10 May
1.3.11 Mobile patrol
1.3.12 Monitoring centre
1.3.13 Operations room
1.3.14 Operator
1.3.15 Operator inactivity monitor
1.3.16 Organization
1.3.17 Patrols despatch room
1.3.18 Predetermined response instructions
1.3.19 Security officer
1.3.20 Service agreement
1.3.21 Shall
1.3.22 Shared service
1.3.23 Should
1.3.24 Specification
1.3.25 Standard operating procedure
1.3.26 Static or mobile security service
SECTION 2 GOVERNANCE
2.1 GENERAL
2.2 FINANCES
2.3 INSURANCE
2.4 PREMISES
2.5 SALE OF SERVICES
2.6 SITE REVIEW
2.6.1 Client's security needs
2.6.2 Site risks
2.7 CONTRACTED WORK
2.7.1 General
2.7.2 Subcontracting
2.8 STANDARD OPERATING PROCEDURE
2.9 ORGANIZATION INFORMATION
2.10 CONTRACT
2.10.1 General
2.10.2 Assignment instructions
2.11 QUALITY MANAGEMENT
SECTION 3 TERMS OF EMPLOYMENT
3.1 SELECTING AND VETTING
3.2 TERMS OF EMPLOYMENT
3.3 SECURITY LICENCE
3.4 IDENTIFICATION
3.5 UNIFORM, DRESS AND BEARING
3.5.1 Uniform
3.5.2 Presentation, dress and bearing
3.6 EQUIPMENT
3.7 TRAINING
3.7.1 General
3.7.2 Induction training
3.7.3 Site training
3.7.4 Specialist training
3.7.5 Refresher training
3.7.6 Employee development training
3.7.7 Training records
3.7.8 Training responsibilities
SECTION 4 OPERATIONS
4.1 GENERAL
4.2 OPERATIONS ROOM
4.2.1 General
4.2.2 Location
4.3 OPERATIONS ROOM FUNCTIONS
4.4 COMMUNICATION
4.4.1 Telephone systems
4.4.2 Remote monitored alarm systems
4.4.3 Remote site link integrity
4.4.4 Operator inactivity monitor
4.5 RECORDS
4.6 OPERATIONS ROOM STAFFING
4.7 KEYHOLDING SERVICE
4.8 MOBILE PATROLS
4.9 ALARM RESPONSE
4.10 FIREARMS
4.10.1 General
4.10.2 Selection
4.10.3 Carrying firearms
4.10.4 Ammunition
4.10.5 Safekeeping
4.10.6 Maintenance
4.10.7 Training and records
4.11 VEHICLES AND DRIVERS
4.11.1 Vehicle livery and identification
4.11.2 Vehicle safety and suitability
4.11.3 Organization and driver obligations
APPENDIX A - CUSTODIAL AND ESCORT OFFICERS
A1 GENERAL
A2 TRAINING
A3 VEHICLES
A4 COMMUNICATION
A5 FIREARMS
APPENDIX B - ALARM RESPONSE TIMES
B1 ALARM RESPONSE
B1.1 General
B1.2 Acceptable delay
B1.3 Exceptions
B2 DEFINITIONS
B2.1 Total response time (TRT)
B2.2 Response area
B2.3 Metropolitan area
B2.4 Non-standard hours of patrol/response activity
B3 MONITORING RESPONSE TIME
B4 PATROL RESPONSE TIME
B5 MEASUREMENT OF RESPONSE TIMES
APPENDIX C - VEHICLE EQUIPMENT
C1 PERSONAL SAFETY
C2 NORMAL VEHICLE EQUIPMENT
APPENDIX D - RELEVANT STANDARDS
