AS/NZS 4421:2011
Guard and patrol security services
Specifies the minimum requirements and provides further recommendations for the organization, staffing, professional development, operation and management of a company providing protective security services.
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AS/NZS 4421:2011 GUARD AND PATROL SECURITY SERVICES
PREFACE
CONTENTS
SECTION 1 SCOPE AND GENERAL
1.1 SCOPE
1.2 REFERENCED DOCUMENTS
1.3 DEFINITIONS
1.3.1 Assignment instructions
1.3.2 Check call
1.3.3 Client
1.3.4 Competent person
1.3.5 Control room
1.3.6 Dedicated service
1.3.7 Guarding
1.3.8 Independent contractor or subcontractor
1.3.9 Keyholding
1.3.10 May
1.3.11 Mobile patrol
1.3.12 Monitoring centre
1.3.13 Operations room
1.3.14 Operator
1.3.15 Operator inactivity monitor
1.3.16 Organization
1.3.17 Patrols despatch room
1.3.18 Predetermined response instructions
1.3.19 Security officer
1.3.20 Service agreement
1.3.21 Shall
1.3.22 Shared service
1.3.23 Should
1.3.24 Specification
1.3.25 Standard operating procedure
1.3.26 Static or mobile security service
SECTION 2 GOVERNANCE
2.1 GENERAL
2.2 FINANCES
2.3 INSURANCE
2.4 PREMISES
2.5 SALE OF SERVICES
2.6 SITE REVIEW
2.6.1 Client's security needs
2.6.2 Site risks
2.7 CONTRACTED WORK
2.7.1 General
2.7.2 Subcontracting
2.8 STANDARD OPERATING PROCEDURE
2.9 ORGANIZATION INFORMATION
2.10 CONTRACT
2.10.1 General
2.10.2 Assignment instructions
2.11 QUALITY MANAGEMENT
SECTION 3 TERMS OF EMPLOYMENT
3.1 SELECTING AND VETTING
3.2 TERMS OF EMPLOYMENT
3.3 SECURITY LICENCE
3.4 IDENTIFICATION
3.5 UNIFORM, DRESS AND BEARING
3.5.1 Uniform
3.5.2 Presentation, dress and bearing
3.6 EQUIPMENT
3.7 TRAINING
3.7.1 General
3.7.2 Induction training
3.7.3 Site training
3.7.4 Specialist training
3.7.5 Refresher training
3.7.6 Employee development training
3.7.7 Training records
3.7.8 Training responsibilities
SECTION 4 OPERATIONS
4.1 GENERAL
4.2 OPERATIONS ROOM
4.2.1 General
4.2.2 Location
4.3 OPERATIONS ROOM FUNCTIONS
4.4 COMMUNICATION
4.4.1 Telephone systems
4.4.2 Remote monitored alarm systems
4.4.3 Remote site link integrity
4.4.4 Operator inactivity monitor
4.5 RECORDS
4.6 OPERATIONS ROOM STAFFING
4.7 KEYHOLDING SERVICE
4.8 MOBILE PATROLS
4.9 ALARM RESPONSE
4.10 FIREARMS
4.10.1 General
4.10.2 Selection
4.10.3 Carrying firearms
4.10.4 Ammunition
4.10.5 Safekeeping
4.10.6 Maintenance
4.10.7 Training and records
4.11 VEHICLES AND DRIVERS
4.11.1 Vehicle livery and identification
4.11.2 Vehicle safety and suitability
4.11.3 Organization and driver obligations
APPENDIX A - CUSTODIAL AND ESCORT OFFICERS
A1 GENERAL
A2 TRAINING
A3 VEHICLES
A4 COMMUNICATION
A5 FIREARMS
APPENDIX B - ALARM RESPONSE TIMES
B1 ALARM RESPONSE
B1.1 General
B1.2 Acceptable delay
B1.3 Exceptions
B2 DEFINITIONS
B2.1 Total response time (TRT)
B2.2 Response area
B2.3 Metropolitan area
B2.4 Non-standard hours of patrol/response activity
B3 MONITORING RESPONSE TIME
B4 PATROL RESPONSE TIME
B5 MEASUREMENT OF RESPONSE TIMES
APPENDIX C - VEHICLE EQUIPMENT
C1 PERSONAL SAFETY
C2 NORMAL VEHICLE EQUIPMENT
APPENDIX D - RELEVANT STANDARDS
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References
Intruder alarm systems - Alarm transmission systems
Intruder alarm systems - Road vehicles - Performance requirements
Related Information
Similar Standards
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AS/NZS 2201.1:2007
Intruder alarm systems - Client's premises - Design, installation, commissioning and maintenance
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AS/NZS 2201.5:2008
Intruder alarm systems - Alarm transmission systems
-
AS/NZS 3016:2002
Electrical installations - Electric security fences
-
AS/NZS 3016:2002 A1
Electrical installations - Electric security fences: Amendment 1
AS/NZS 4421:2011 GUARD AND PATROL SECURITY SERVICES
PREFACE
CONTENTS
SECTION 1 SCOPE AND GENERAL
1.1 SCOPE
1.2 REFERENCED DOCUMENTS
1.3 DEFINITIONS
1.3.1 Assignment instructions
1.3.2 Check call
1.3.3 Client
1.3.4 Competent person
1.3.5 Control room
1.3.6 Dedicated service
1.3.7 Guarding
1.3.8 Independent contractor or subcontractor
1.3.9 Keyholding
1.3.10 May
1.3.11 Mobile patrol
1.3.12 Monitoring centre
1.3.13 Operations room
1.3.14 Operator
1.3.15 Operator inactivity monitor
1.3.16 Organization
1.3.17 Patrols despatch room
1.3.18 Predetermined response instructions
1.3.19 Security officer
1.3.20 Service agreement
1.3.21 Shall
1.3.22 Shared service
1.3.23 Should
1.3.24 Specification
1.3.25 Standard operating procedure
1.3.26 Static or mobile security service
SECTION 2 GOVERNANCE
2.1 GENERAL
2.2 FINANCES
2.3 INSURANCE
2.4 PREMISES
2.5 SALE OF SERVICES
2.6 SITE REVIEW
2.6.1 Client's security needs
2.6.2 Site risks
2.7 CONTRACTED WORK
2.7.1 General
2.7.2 Subcontracting
2.8 STANDARD OPERATING PROCEDURE
2.9 ORGANIZATION INFORMATION
2.10 CONTRACT
2.10.1 General
2.10.2 Assignment instructions
2.11 QUALITY MANAGEMENT
SECTION 3 TERMS OF EMPLOYMENT
3.1 SELECTING AND VETTING
3.2 TERMS OF EMPLOYMENT
3.3 SECURITY LICENCE
3.4 IDENTIFICATION
3.5 UNIFORM, DRESS AND BEARING
3.5.1 Uniform
3.5.2 Presentation, dress and bearing
3.6 EQUIPMENT
3.7 TRAINING
3.7.1 General
3.7.2 Induction training
3.7.3 Site training
3.7.4 Specialist training
3.7.5 Refresher training
3.7.6 Employee development training
3.7.7 Training records
3.7.8 Training responsibilities
SECTION 4 OPERATIONS
4.1 GENERAL
4.2 OPERATIONS ROOM
4.2.1 General
4.2.2 Location
4.3 OPERATIONS ROOM FUNCTIONS
4.4 COMMUNICATION
4.4.1 Telephone systems
4.4.2 Remote monitored alarm systems
4.4.3 Remote site link integrity
4.4.4 Operator inactivity monitor
4.5 RECORDS
4.6 OPERATIONS ROOM STAFFING
4.7 KEYHOLDING SERVICE
4.8 MOBILE PATROLS
4.9 ALARM RESPONSE
4.10 FIREARMS
4.10.1 General
4.10.2 Selection
4.10.3 Carrying firearms
4.10.4 Ammunition
4.10.5 Safekeeping
4.10.6 Maintenance
4.10.7 Training and records
4.11 VEHICLES AND DRIVERS
4.11.1 Vehicle livery and identification
4.11.2 Vehicle safety and suitability
4.11.3 Organization and driver obligations
APPENDIX A - CUSTODIAL AND ESCORT OFFICERS
A1 GENERAL
A2 TRAINING
A3 VEHICLES
A4 COMMUNICATION
A5 FIREARMS
APPENDIX B - ALARM RESPONSE TIMES
B1 ALARM RESPONSE
B1.1 General
B1.2 Acceptable delay
B1.3 Exceptions
B2 DEFINITIONS
B2.1 Total response time (TRT)
B2.2 Response area
B2.3 Metropolitan area
B2.4 Non-standard hours of patrol/response activity
B3 MONITORING RESPONSE TIME
B4 PATROL RESPONSE TIME
B5 MEASUREMENT OF RESPONSE TIMES
APPENDIX C - VEHICLE EQUIPMENT
C1 PERSONAL SAFETY
C2 NORMAL VEHICLE EQUIPMENT
APPENDIX D - RELEVANT STANDARDS
AS/NZS 4421:2011
Online Library subscription information
Online library subscriptions provide a cost-effective solution for organisations of any size to access the latest standards, offering 24/7 access to a personalised catalogue. The service ensures subscribers have have the most up-to-date version of selected standards, incluing automatic updates for any amendments or versions. Pricing is dependent on the chosen standards and the number of concurrent users, with discounts applied from the standards PDF price. For customised subscriptions or further inquiries, contact the Online Library team.