Skip to main content

ISO/IEC TR 20000-9:2015

Withdrawn Date published:

Warning: Withdrawn Standard. This document has been withdrawn without replacement. You may wish to search for a more up to date equivalent.

Information technology — Service management — Part 9: Guidance on the application of ISO/IEC 20000-1 to cloud services

ISO/IEC TR 20000-9:2015 provides guidance on the use of ISO/IEC 20000‑1:2011 for service providers delivering cloud services. It is applicable to different categories of cloud service, such as those defined in ISO/IEC 17788/ITU-T Y.3500 and ISO/IEC 17789/ITU-T Y.3502, including, but not limited to, the following:

a) infrastructure as a service (IaaS);

b) platform as a service (PaaS);

c) software as a service (SaaS).

It is also applicable to public, private, community, and hybrid cloud deployment models.

The applicability of ISO/IEC 20000‑1 is independent of the type of technology or service model used to deliver the services. All requirements in ISO/IEC 20000‑1 can be applicable to cloud service providers.

The structure of ISO/IEC TR 20000-9:2015 does not follow the structure of ISO/IEC 20000‑1. The guidance is presented as a set of scenarios that can address many of the typical activities of a cloud service provider. The guidance in ISO/IEC TR 20000-9:2015 can also be useful for customers of cloud service providers.

This part of ISO/IEC TR 20000-9:2015 can be used as guidance for a cloud service provider in designing, managing, or improving an SMS to support cloud services.

ISO/IEC TR 20000-9:2015 does not add any requirements to those stated in ISO/IEC 20000‑1 and does not state explicitly how evidence can be provided to an assessor or auditor. The scope of ISO/IEC TR 20000-9:2015 excludes any specifications for products or tools.

Get this standard Prices exclude GST
PDF ( Single user document)
$91.24 NZD
HardCopy
$91.24 NZD
Networkable PDF
Price varies
Preview only close
Prev {{ page }}/ {{ numPages }} Next
Preview only close
Prev {{ page }}/ {{ numPages }} Next
Pages: 30

Keep me up-to-date

Sign up to receive updates when there are changes to this standard

Related Information

Similar Standards

  • AS/NZS 3802:1997

    Data elements and interchange formats - Information interchange - Representation of dates and times

  • AS/NZS 5121:2015


    Information technology - Vocabulary - Learning, education and training

  • AS/NZS 5813.1:2012


    Information technology equipment - Energy performance of computers - Part 1: Methods of measurement of energy performance

  • AS/NZS 5813.2:2012


    Information technology equipment - Energy performance of computers - Part 2: Minimum energy performance standards (MEPS) for computers

Preview only close
Prev {{ page }}/ {{ numPages }} Next
Preview only close
Prev {{ page }}/ {{ numPages }} Next
Pages: 30

ISO/IEC TR 20000-9:2015

Get this standard Prices exclude GST
PDF ( Single user document)
$91.24 NZD
HardCopy
$91.24 NZD
Networkable PDF
Price varies

Request to add this standard to your subscription

ISO/IEC TR 20000-9:2015

Price varies
Online library subscription

Click "Send request for subscription" to request for your Account Administrator to add this standard to your subscripiton.

Comment

Cancel