A new BS standard for vehicle damage repair provides essential guidance for bodyshops and accident repair centres. It will also be useful to motor insurers, crash repair part and component manufacturers, vehicle manufacturers, repair equipment manufacturers, training organizations, road-safety agencies, and road-safety consumer representatives.
Best-practice route map for vehicle repairs
BS 10125:2014 Automotive services – Specification for vehicle damage repair processes will benefit bodyshops and repair centres by giving them a best-practice route map for vehicle repairs. This will give them:
- efficient repair processes, which ensure safe repairs of a consistently high quality
- guidance on how to embed best-practice management approaches
- a way to demonstrate quality and a point of market differentiation
- a way to demonstrate commitment to the road safety of their customers and build customer confidence and loyalty.
Consistently safe, high-quality repairs
BS 10125 helps bodyshops and accident repair centres carry out consistently safe, high-quality repairs to accident-damaged vehicles. To do this, the standard sets out clear, relevant, and practical requirements on:
- people – their recruitment, competence and responsibilities
- relevant repair methods
- equipment and tools
- repair process, quality control, management, process change, continuity planning, and record-keeping
- replacement parts and controlled consumables
- the use of subcontractors
- internal audit and corrective action
- complaints procedures.
BS 10125 also includes requirements for the removal, refitting, and replacement of windscreens.