ISO new work item proposal: Indirect, temperature-controlled refrigerated delivery services

Standards New Zealand is seeking feedback from relevant stakeholders on the International Organization for Standardization’s (ISO) proposal for the development of a new standard on Indirect, temperature-controlled refrigerated delivery services – Land transport of parcels with intermediate transfer. All responses submitted to Standards New Zealand will serve to generate a New Zealand position on the proposal.  Voting on the proposal closes on 6 December 2017, please provide your feedback to by 1 December 2017.  

Download proposal as PDF.


This standard specifies requirements for the provision and operation of indirect, temperature-controlled refrigerated delivery services for refrigerated parcels (which might contain temperature-sensitive goods like food, plants, chemical products and cosmetics) in land transport refrigerated vehicles. It includes all refrigerated delivery service stages from the acceptance (receipt) of a refrigerated parcel all the way to its delivery at the designated destination, including intermediate transfer of the refrigerated parcels between refrigerated vehicles and via geographical routing. This standard also includes requirements for resources, operations and communications to delivery service users. It is intended for application by refrigerated delivery service providers.

It does not cover requirements for refrigerated parcel delivery via the modes of transport by airplane, ship and train. It also does not cover separate requirements for refrigerated parcels that may be transported in ambient temperatures due to the fact that they contain their own refrigeration materials (e.g. ice packs, refrigerated foam bricks, dry ice blocks) and are surrounded and enclosed by sealed thermoprotective packaging that creates a separate refrigerated climate to that provided within the delivery service. However, these types of refrigerated parcels may be transported through a refrigerated delivery service.

It does not cover direct refrigerated courier services in which refrigerated parcels are collected from the delivery service user and transported directly to a recipient without in-transit transfer. It does not cover requirements for the quality or specifically for measuring the temperature of the contents of the refrigerated parcels being delivered and their pre-point of receipt state, but does set the requirements for the refrigerated delivery service carrying them. It also does not cover the transport of medical devices and medical equipment.

Published in international.