Outsourcing – transferring work to external companies – is nothing new. But a survey undertaken by Deloittes showed that in recent years it has taken off, and they predict the trend to continue growing at rates of 12 – 26%.
Providing access to the latest technologies, reducing headcounts and therefore reducing risks, make outsourcing highly attractive. But it is not without its challenges, some rising from the large amount of methodologies.
Which is why ISO’s technical committee for outsourcing, ISO/PC 259, developed a new international standard.
Developed by experts from both industry and standardisation, ISO 37500:2014 Guidance on Outsourcing is for those who have already made the decision to outsource, focusing on the common processes and best practices for success, and putting governance at the heart of the standard.
ISO 37500 addresses issues of flexibility in outsourcing arrangements, accommodating changing business requirements. The risks involved in outsourcing are confronted to enable mutually beneficial collaborative relationships. The standard is intended to relate to any outsourcing relationship, whether outsourcing for the first time or not, using a single provider or multi provider model, or draft agreements based on services or outcomes.
In addition it can be tailored and extended to industry-specific needs to accommodate international, national, and local laws and regulations (including those related to the environment, labour, and health and safety), the size of the outsourcing arrangement, and the type of industry sector.