Update from Debbie Chin

Revised NZS 3604 published

On 3 February 1931 – 80 years ago – the Hawke's Bay earthquake caused devastation with destruction of property and the loss of 248 lives. This led to an urgent Government review and recognition that 'the most effective safeguard that could be taken to prevent, or to reduce the hazards of a similar disaster in the future would be to establish more adequate standards for building design and construction'.* This work was then undertaken by the New Zealand Standards Institution, the forerunner to what is now known as Standards New Zealand.

We must pay tribute to those visionaries and all the people who have subsequently contributed to developing building standards over the past 80 years – their efforts and contributions have helped ensure that our buildings are safer and more structurally sound to withstand similar events.

NZS 3604 Timber-framed buildings is derived from those early building Standards and I am pleased to advise that Standards New Zealand has just published the latest edition, NZS 3604:2011.

NZS 3604 is the foremost Standard in New Zealand for the building and construction industry. The revised NZS 3604 reflects the current and future needs of industry, changes in materials and industry practice, and the changes in related Standards since the last revision in 1999, including those Standards that set requirements for loadings.

I would like to acknowledge the huge effort and commitment of:

  • the members of the leadership group, chaired by Derek Baxter, Chief Executive Officer, Certified Builders' Association New Zealand
  • the members of the technical committee, chaired by Don Bunting, Strategic Executive, Construction Information Limited
  • the members of the various work groups who collectively ensured the limited technical review was undertaken in such a professional and effective manner.

I would also like to thank our co-sponsors, Earthquake Commission (EQC) and the Department of Building and Housing (DBH), our other industry stakeholders, including everyone who provided their views during the public comment phase of development – all these contributions have made an important difference.

For more information about the changes to NZS 3604, read the article Revised timber-framed buildings Standard – NZS 3604 available now.

* excerpt from Standards New Zealand's Silver Jubilee book 1982

Annual performance survey underway

Standards New Zealand's Annual Performance Survey for 2011 is now available for our customers, clients, committee members, and other stakeholders to complete from 15 to 28 February 2011. The survey is conducted by Andrew Fletcher Consulting and gives you the opportunity to provide feedback to Standards New Zealand to help us continue to meet your needs and improve what we do.

If you have not received an invitation email by 15 February 2011 and wish to participate, please contact Andrew Fletcher Consulting by emailing

New finance system implementation and changes for our customers

Standards New Zealand is about to implement a new Enterprise Project Management System (EPMS) called Microsoft Dynamics AX which includes a new finance system and a new customer relationship management system.

The new system will replace a very old legacy system and a significant amount of our resources has contributed to enable this important change. Once the new system is in place, we expect to be able to deliver faster, more efficient, customer service that will make transacting with us easier and quicker. Over the next few months, you will notice several changes.

1. Updating of customer records

Starting from February 2011, we will be more actively checking with customers that the details we hold in our system for you are accurate and up to date. If your organisation's details change at any time, please email the changes to and we will be happy to update your customer record.

2. New look invoices and statements

From 1 March 2011, our invoices and statements will have a slightly different look but will continue to contain the same key information that you need. More information about the new invoices and statements will be provided with February statements. The information will also be posted on our website,

3. Transitioning to emailed invoices and emailed statements

We are planning to transition to emailed invoices and statements in PDF format in 2011. This will help reduce paper use and postage costs and also meet the needs of a growing number of our customers who have been requesting invoices and statements by email.

We will be in touch with the main Accounts Receivable contact for your organisation to seek their permission to email your organisation's invoices and statements, and to ensure we have the correct email address. We will provide more details about the planned process to your Accounts Receivable contact in due course.

Please note that the transition to emailed invoices and statements is likely to be a phased implementation.

We will be doing everything we can to make these changes as smooth as possible while maintaining our excellent service standards. If you have any queries, please contact our Customer Services and Sales team by calling 0800 782 632 during business hours, or emailing

Debbie Chin
Chief Executive
Standards New Zealand

Published in general.

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