Consumers can turn to improved website for advice on rights

People in street

Consumers wanting advice on their rights when purchasing goods and services now have an improved website to turn to. 

The Consumer Protection team at the Ministry of Business, Innovation and Employment has reorganised and revised its website so consumers know what to do before, during and after purchasing a product or service. That includes outlining their rights, tips for making smart decisions, and how to confidently deal with things if they go wrong. There are guides to credit and finance, online safety, policies, the Consumer Guarantees Act, Fair Trading Act, and contract and sales agreements. 

The website was officially launched on 1 September 2016 by Commerce and Consumer Affairs Minister Paul Goldsmith who said that in the past financial year the Commerce Commission had received 4,283 complaints under the Fair Trading Act. 

“It is important for consumers to know what their rights are when buying products or services. This new resource will assist everyone to become more familiar with those rights."

The content is more concise and now covers a broader range of topics, and it takes a new approach to providing consumers information. The website neatly packages content from multiple government sources and presents it in a way that users have enough information to make decisions or understand where to go next. If more detailed information is needed, they‘re directed to other trusted sources.

Consumer Protection sits alongside other agencies in the consumer protection area, including those who make the laws and regulations, enforce fair trading, and help to resolve disputes. 

The team also works with those agencies to deliver a market system that protects both buyers and sellers, and encourages fair and positive trading. This includes influencing laws and regulations, helping shape systems and processes, and working together to inform consumers. 

Visit the new consumer protection website.

Published in consumer and occupational safety.