Provides guidance on how to implement a service management system (SMS) to fulfil the requirements of AS ISO/IEC 20000.1. The intended users of SA/SNZ TR ISO/IEC 20000.5 are service providers, but it can also be useful for those advising service providers on how to implement an SMS. SA/SNZ TR ISO/IEC 20000.5 includes advice for service providers on a suitable order in which to plan, implement and improve an SMS using as an example a generic three-phased approach to manage the implementation. The service provider can choose their own sequence to implement the SMS. Also included is advice on the development of a business case, the project initiation and other activities that are recommended for the implementation to be successful. Identical to, and reproduced from, ISO/IEC TR 20000-5:2013.View product page
Provides standardisation in the field of service management, in particular guidance on the concepts and terminology of the ISO/IEC 20000 series. It establishes a common framework for helping organisations to understand the purpose of all of the parts of ISO/IEC 20000 and the relationships between the parts. Identical to, and reproduced from, ISO/IEC TR 20000-10:2013.View product page
Provides guidance on auditing management systems, including the principles of auditing, managing an audit program and conducting management system audits, as well as guidance on the evaluation of competence of individuals involved in the audit process, including the person managing the audit program, auditors and audit teams. Identical to and reproduced from ISO 19011:2011.
Supersedes AS/NZS ISO 19011:2003
Specifies requirements for the planning, installation and operation of cabling and cabling infrastructures (including cabling, pathways, spaces, earthing and bonding) in support of generic cabling standards and associated documents. Identical to and reproduced from ISO/IEC 14763-2:2012.View product page
Specifies an identifier for the public identities of parties. It provides an efficient means to disambiguate such public identities in the digital environment, so that the roles that participants play in creation, production, management and content distribution can be recognised accurately, and the content they are involved in creating can be managed effectively. Identical to and reproduced from ISO 27729:2012, including Corrigendum 1:2013.View product page
Provides guidance on the planning and installation of non telecommunications cabling which co-exists with, and in part interfaces to, cabling which needs to comply with the Australian Regulatory Standards AS/CA S008 and AS/CA S009. Examples of such cabling [which are nevertheless covered by general Australian and New Zealand electrical regulation, as expressed in AS/NZS 3000, Electrical installations (known as the Australian/New Zealand Wiring Rules)] include coaxial television cabling to AS/NZS ISO/IEC 15018 and AS/NZS 1367, special purpose audio visual cabling (other than structured cabling), and home automation cabling to sensors and controlled devices beyond any telecommunications interface.View product page
Specifies the equipment for measuring the diffuse reflectance factor of pulp, paper or board and the procedures for calibrating that equipment. Identical to and reproduced from ISO 2469:2007.
Supersedes AS/NZS 1301.436s:2005
Specifies the equipment for measuring the diffuse reflectance factor of pulp, paper or board and the procedures for calibrating that equipment. Identical to and reproduced from ISO 5631-2:2008.
Supersedes AS/NZS 1301.455s:1993
Amendment applies to Clause 126.96.36.199, Section 3, Clause 3.1, Section 4, Clause 4.1, and Tables 4.1, 4.3, 4.5 and 5.7.View product page
Amendment applies to Tables 2.2 and 3.2.View product page
Provides rules for safe practices in the handling, installation, testing, use and disposal of optical fibre cabling and associated materials and equipment.
Supersedes AS/NZS 2967:2010
Amendment 1 applies to the Preface, Foreword (new), Clauses 1.1 and 1.4, and Section 5 (new).View product page
Provides guiding principles on the governance of IT enabled projects. It proposes a framework for governance, incorporating definitions, principles and a model.
Supersedes AS/NZS 8016(Int):2010
Establishes a common framework for software life cycle processes, with well-defined terminology, that can be referenced by the software industry. It contains processes, activities, and tasks that are to be applied during the acquisition of a software product or service and during the supply, development, operation, maintenance and disposal of software products. Software includes the software portion of firmware. The standard applies to the acquisition of systems and software products and services, to the supply, development, operation, maintenance, and disposal of software products and the software portion of a system, whether performed internally or externally to an organization. Those aspects of system definition needed to provide the context for software products and services are included. Identical to, and reproduced from, ISO/IEC 12207 (2008).
Supersedes AS/NZS ISO/IEC 12207:1997
Establishes a common framework for describing the life cycle of systems created by humans. It defines a set of processes and associated terminology. These processes can be applied at any level in the hierarchy of the structure of a system. Selected sets of these processes can be applied throughout the life cycle for managing and performing the stages of a life cycle. This is accomplished through the involvement of all interested parties, with the ultimate goal of achieving customer satisfaction. It also provides processes that support the definition, control and improvement of the life cycle processes used within an organization or a project. Organizations and projects can use these life cycle processes when acquiring and supplying systems. Identical to, and reproduced from, ISO/IEC 15288 (2008).
Supersedes AS/NZS 15288:2003
Provides guidance on good practice for assessing risk, as part of a risk management process and to assist in making decisions under conditions of uncertainty. Includes an overview of a range of risk assessment techniques and guidance on their selection and implementation.View product page
This Handbook provides guidance on the implementation of AS/NZS ISO 31000:2009, Risk management - Principles and guidelines (the Standard). The Standard defines the concept of risk, explains how it comes about, and describes the principles, framework and process that allow risk to be managed effectively. The Handbook expands on and explains these elements and provides advice about applying the Standard, including using it to evaluate and improve existing risk management practice.
Supersedes HB 436:2004
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