Secrets of business success in newly adopted ISO standard

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The average lifespan of businesses is shrinking, yet some have been around for hundreds of years. How to stay afloat in a rapidly changing world? A newly published standard aims to help.

Standards New Zealand has identically adopted ISO 9004:2018 as AS/NZS ISO 9004:2018 Quality management – Quality of an organisation – Guidance to achieve sustained success. The standard divulges the secrets and strategies of some of the longest lasting businesses around the world to help other organisations prepare for such challenges, optimising their performance at the same time.

Charles Corrie, Secretary of the ISO committee that developed the standard, said it is about helping organisations not only survive, but achieve ‘sustained success’.

‘Often business failure is due to not adapting to changes in the market, competition, or new technologies effectively,’ he said.

‘ISO 9004 draws on the strategies, best practice, and experience of some of the most successful businesses around the world to provide guidance for any business, regardless of size or genre. This includes how to anticipate future challenges and how to achieve a higher level of performance along the way.’

The standard is a revised version of ISO 9004:2009 (AS/NZS ISO 9004:2011 in New Zealand), building on previous guidance to help organisations improve their overall performance by releasing the full potential of their quality management system.

It will help organisations move to the next level beyond AS/NZS ISO 9001 Quality management systems – Requirements by addressing topics such as the alignment and deployment of strategy, policy, and objectives within the broader context of the organisation’s vision, mission, values, and culture.

AS/NZS ISO 9004:2018 Quality management – Quality of an organisation – Guidance to achieve sustained success is available to purchase from our webshop.

AS/NZS ISO 9004:2018 is the first international adoption published under the pilot between Standards New Zealand and Standards Australia to waive commissioning fees for international adoptions of ISO and IEC standards.

Published in business and ICT.

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