Standards New Zealand annual customer survey

Standards New Zealand is always looking for ways to improve our services to standards development clients, committee members, and customers.

To help us achieve this, we have commissioned independent research company, Andrew Fletcher Consulting, to conduct our annual performance and customer satisfaction survey. While the government has decided to locate the standards development and access function within the Ministry of Business, Innovation and Employment, it will be business as usual at Standards New Zealand for at least another 14 – 18 months, or until the legislation is in force, whichever is shorter. This is your chance to tell us what you think about Standards New Zealand, what we do well, and what we could do better.

The survey will be web-based and should take around 10 minutes to complete.  All responses will remain confidential, with the results being amalgamated so that no individuals can be identified.

From 5 May 2014, Andrew Fletcher Consulting will send an invite by email to our list of contacts to take part. Please take this opportunity to tell us what you think – we look forward to receiving your feedback.

  • If you have any questions regarding the survey, please call 0800 782 632 during business hours or email

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