Issue 43 – October 2012
Over the coming months, we will feature this year's Meritorious Service Award winners. This month we feature Diane Baguley.
Diane is a representative on International Organization for Standardization (ISO) technical committee (TC) 176, Quality management and quality assurance, and related subcommittees and working groups. ISO/TC 176 focuses on quality management, including generic quality management systems and supporting technologies, along with quality management standardisation in specific sectors.
Much of ISO/TC 176's work is associated with the ISO 9000 family, which addresses various aspects of quality management. The Standards provide guidance and tools for companies and organisations that want to ensure that their products and services consistently meet customer's requirements, and that quality is continuously improved.
ISO/TC 176 also serves in an advisory capacity to all ISO and International Electrotechnical Commission (IEC) technical committees, to ensure the integrity of the quality system Standards and the effective implementation of the ISO/IEC sector policy on quality management systems deliverables.
In other words, it's a big job and requires knowledge, experience, and time. Diane has capably served on the ISO/TC 176 for 16 years, ensuring that New Zealand has a respected voice on the committee.
'Much of the work for ISO/TC 176 occurs outside of meeting time. It includes reviewing and assessing numerous documents and draft Standards, and following up with committee members via email,' says Diane.
Closer to home, Diane is the convenor of the New Zealand International Review group that feeds into ISO/TC 176's work. She also serves on the joint Australia/New Zealand committee QR-008 Quality systems.
A natural fit
With an academic and professional background in medical research, manufacturing, and consulting, Diane has extensive experience in the discipline of quality management. She was National President of the New Zealand Organisation for Quality (NZOQ) from 1991 to 1993, which led to her initial involvement in national and trans-Tasman initiatives in quality management.
With an interest in the application of quality management principles to organisational improvement, Diane has been particularly involved with the revision of ISO9001 Quality management system – Requirements. She participated in the 2000 and 2008 revisions of the Standard and is now part of the working group that is involved in the next revision.
The most well-known member of ISO 9000, ISO 9001 is often used for guidance in management and purchasing, and more than one million organisations around the globe now have quality management certification to the Standard.
In recognition of her contributions to quality management, Diane became an honorary life member of NZOQ in 1999 and a Member of the New Zealand Order of Merit for services to business in 2008.
As her colleagues noted when nominating Diane for a Meritorious Service Award: 'Her knowledge and expertise are huge assets to Standards New Zealand and 'NZ Inc.', which ensures that the view put forward is balanced, well considered, and based on consensus.'
It's fitting that this year as we honour Diane's achievements we also celebrate the 25th anniversary of the ISO 9000 family of quality management system Standards (see related article 'ISO 9001:2015 and beyond – preparing for the next 25 years of quality management Standards' for more information).