ISO free online tutorial on ISO IEC 17021 the benchmark for management system certification

Issue 27 – May 2011

A free online 'train the trainer' programme on the improved second edition of ISO/IEC 17021:2011 is now available on the ISO website at www.iso.org/tutorial17021. Conformity assessment – Requirements for bodies providing audit and certification of management systems ISO 17021 sets new requirements for the auditing of management systems and for auditor competence. The tutorial explains the differences to the first edition, published in 2006, and the new requirements.

The tutorial on ISO/IEC 17021 was developed by Randy Dougherty and Alister Dalrymple, two leaders of the working group responsible for the Standard. The tutorial (available in English only), consists of three PowerPoint presentations including notes, as follows: an overview presentation, an audit process presentation, and an auditor competence presentation.

ISO/IEC 17021 aims to increase the value of management system certification to public and private sector organisations worldwide. The Standard is intended to increase trust in certificates issued attesting conformity to management system Standards (MSS) such as ISO 9001 (quality management), ISO 14001 (environmental management), and ISO 22000 (food safety management). Certificates to these and other MSS are widely used in global markets to establish confidence between business partners and between organisations and their customers, to qualify suppliers in supply chains, and as a requirement to tender for procurement contracts.

Observance of the Standard's requirements is intended to ensure that certification bodies operate competently, consistently, and impartially, to help improve the recognition of such bodies and the acceptance of their certifications both nationally and internationally, and to help improve the recognition of management system certification in the interests of international trade.

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