SAA/SNZ TS ISO 10004:2011 Quality management – Customer satisfaction – Guidelines for monitoring and measuring
Provides guidance in defining and implementing processes to monitor and measure customer satisfaction. It is intended for use by organisations regardless of type, size or product provided. The focus is on customers external to the organ,isation. This Technical Specification is not intended for certification or contractual purposes, nor is it intended to change any rights or obligations under applicable statutory or regulatory requirements. Identical with and reproduced from ISO/TS 10004:2010.
SAA/SNZ TS ISO 16949:2011 Quality management – Particular requirements for the application of ISO 9001:2008 for automotive production and relevant service part organizations
Specifies requirements for a quality management system where an organisation needs to demonstrate its ability to consistently provide product that meets customer and applicable statutory and regulatory requirements. Identical with and reproduced from ISO/TS 16949:2009.