Issue 34 – December 2011
Based on the newly revised ISO/IEC 20000-1:2011 (the Standard defining the requirements for an information technology (IT) service management system) as a guide, BIP 0129:2011 IT service management for small teams pulls together the latest best practice relevant to small IT teams.
This book by Adam Poppleton and Ken Holmes gives you:
- a 'one stop shop' to explain all the key guidance in one book (including Information Technology Infrastructure Library (ITIL)) for small IT teams to implement service management. It provides a single guide to implementation to save time and avoid processes that don't benefit smaller teams
- guidance on getting the most out of limited resources. It focuses on ways to make the most out of what you have and quick gains so you can start saving costs and increasing customer satisfaction sooner
- real life examples and scenarios to help you to understand and apply the theory to your IT team or department