ISO survey seeks feedback from ISO 9001 users

Issue 23 – December 2010

ISO is carrying out a survey of existing and potential users of ISO 9001:2008 (AS/NZS ISO 9001:2008), the global benchmark for quality management, to gather feedback to help decide whether the Standard needs further improvement and, if so, what needs modifying.

ISO's rules require all its Standards to be reviewed at least every 5 years to establish whether they should be confirmed, revised or withdrawn.

ISO 9001 is now firmly established as the globally implemented Standard for providing assurance about the ability to satisfy quality requirements and to enhance customer satisfaction in supplier-customer relationships. Up to the end of December 2009, at least 1064785 ISO 9001 (2000 and 2008) certificates had been issued in 178 countries and economies.

The survey is being carried out by subcommittee SC 2, Quality management systems, of ISO technical committee ISO/TC 176, Quality management and quality assurance. SC 2 is responsible for ISO 9001:2008, Quality management systems – Requirements.

The output goals of the survey are as follows.

  • Indicator of strengths/weaknesses of current ISO 9001:2008 content
  • Indicator of gaps in current content
  • Compatibility with other management system Standards
  • Views on the current structure of ISO 9001:2008
  • Future market needs not currently addressed
  • Feedback on conformity assessment for third party-certified users

The survey is being made available in 11 languages: Arabic, Chinese, English, French, German, Italian, Japanese, Korean, Portuguese, Russian, and Spanish.

A large part of the work will be done using the online tool SurveyMonkey. The survey will be open online from 1st week of October 2010 until January 2011, and report on the results is planned for end of March 2011.

As developer of the Standard, ISO is seeking to ensure through the survey that the users of ISO 9001 continue to be satisfied. The ISO experts responsible for maintaining the relevance of ISO 9001 aim to gather feedback from both current and potential users of the Standard.

Current users include the following.

  • Third party-certified organisations
  • Self-declaring organisations
  • Organisations using ISO 9001 as minimum quality Standard 'frame' for their quality management systems (QMS)
  • Certification bodies
  • Consultants
  • National Standard bodies
  • Accreditation bodies
  • Purchasers/specifiers/requirers of ISO 9001 in the supply base

Potential users include students, countries who have not adopted ISO Standards, and those organisations who:

  • are aware of ISO 9001, but do not use it currently
  • have actively chosen not to use ISO 9001
  • no longer use ISO 9001
  • use other quality models as the basis for their QMS.

ISO 9001:2008 is the fourth edition of the Standard that was first published in 1987. The 2000 revision was the biggest, refocusing the Standard on customer satisfaction and continual improvement. The latest revision, in 2008, introduced no new requirements and was mainly focused on improving the wording of the Standard and on increasing its compatibility with ISO 14001 for environmental management. ISO 9001 helps thousands of organisations around the world to ensure their customers are satisfied.

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