SA/SNZ TS ISO/IEC 25025:2022
Information technology – Systems and software Quality Requirements and Evaluation (SQuaRE) – Measurement of IT service quality
Standard identically adopts ISO/IEC TS 25025:2021, which defines quality measures useful for the requirements and evaluation of IT service quality in terms of characteristics and sub-characteristics defined in SA TS ISO/IEC 25011. This document contains a basic set of quality measures for each characteristic and sub-characteristic.
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SA/SNZ TS ISO/IEC 25025:2022 Systems and software Quality Requirements and Evaluation (SQuaRE) -- Measurement of IT service quality
Preface
Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Conformance
5 Use of IT service quality measures
5.1 IT service quality measurement concepts
5.2 Approach to IT service quality measurement
6 Format used for documenting the IT service quality measures
7 IT service quality measures
7.1 General
7.2 Suitability measures
7.2.1 General
7.2.2 Completeness measures
7.2.3 Correctness measures
7.2.4 Appropriateness measures
7.2.5 Consistency measures
7.3 Usability measures
7.3.1 General
7.3.2 Appropriateness recognizability measures
7.3.3 Learnability measures
7.3.4 Operability measures
7.3.5 User error protection measures
7.3.6 Accessibility measures
7.3.7 Courtesy measures
7.4 Security measures
7.4.1 General
7.4.2 Confidentiality measures
7.4.3 Integrity measures
7.4.4 Traceability measures
7.5 IT service reliability measures
7.5.1 General
7.5.2 Continuity measures
7.5.3 IT service recoverability measures
7.5.4 Availability measures
7.6 Tangibility measures
7.6.1 General
7.6.2 Visibility measures
7.6.3 Professionalism measures
7.6.4 IT service interface appearance measures
7.7 Responsiveness measures
7.7.1 General
7.7.2 Timeliness measures
7.7.3 Reactiveness measures
7.8 IT service adaptability measures
7.8.1 General
7.8.2 Customizability measures
7.8.3 Initiative measures
7.9 IT service maintainability measures
7.9.1 General
7.9.2 Analysability measures
7.9.3 Modifiability measures
7.9.4 Testability measures
Annex A (Informative) Context of using the model and different IT service types
Bibliography
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SA/SNZ TS ISO/IEC 25025:2022 Systems and software Quality Requirements and Evaluation (SQuaRE) -- Measurement of IT service quality
Preface
Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Conformance
5 Use of IT service quality measures
5.1 IT service quality measurement concepts
5.2 Approach to IT service quality measurement
6 Format used for documenting the IT service quality measures
7 IT service quality measures
7.1 General
7.2 Suitability measures
7.2.1 General
7.2.2 Completeness measures
7.2.3 Correctness measures
7.2.4 Appropriateness measures
7.2.5 Consistency measures
7.3 Usability measures
7.3.1 General
7.3.2 Appropriateness recognizability measures
7.3.3 Learnability measures
7.3.4 Operability measures
7.3.5 User error protection measures
7.3.6 Accessibility measures
7.3.7 Courtesy measures
7.4 Security measures
7.4.1 General
7.4.2 Confidentiality measures
7.4.3 Integrity measures
7.4.4 Traceability measures
7.5 IT service reliability measures
7.5.1 General
7.5.2 Continuity measures
7.5.3 IT service recoverability measures
7.5.4 Availability measures
7.6 Tangibility measures
7.6.1 General
7.6.2 Visibility measures
7.6.3 Professionalism measures
7.6.4 IT service interface appearance measures
7.7 Responsiveness measures
7.7.1 General
7.7.2 Timeliness measures
7.7.3 Reactiveness measures
7.8 IT service adaptability measures
7.8.1 General
7.8.2 Customizability measures
7.8.3 Initiative measures
7.9 IT service maintainability measures
7.9.1 General
7.9.2 Analysability measures
7.9.3 Modifiability measures
7.9.4 Testability measures
Annex A (Informative) Context of using the model and different IT service types
Bibliography
SA/SNZ TS ISO/IEC 25025:2022
Online Library subscription information
Online library subscriptions provide a cost-effective solution for organisations of any size to access the latest standards, offering 24/7 access to a personalised catalogue. The service ensures subscribers have have the most up-to-date version of selected standards, incluing automatic updates for any amendments or versions. Pricing is dependent on the chosen standards and the number of concurrent users, with discounts applied from the standards PDF price. For customised subscriptions or further inquiries, contact the Online Library team.