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SAA/SNZ TS ISO 10004:2011

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Quality management - Customer satisfaction - Guidelines for monitoring and measuring

Please note that this standard is currently being Proposed for Withdrawal with public/stakeholder consultation period ending 10/06/2022. Please click here for further details and to provide feedback on this proposal.

Provides guidance in defining and implementing processes to monitor and measure customer satisfaction. It is intended for use by organisations regardless of type, size or product provided. The focus is on customers external to the organisation. This Technical Specification is not intended for certification or contractual purposes, nor is it intended to change any rights or obligations under applicable statutory or regulatory requirements. Identical with and reproduced from ISO/TS 10004:2010.

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SAA/SNZ TS ISO 10004:2011

Get this standard Prices exclude GST
PDF ( Single user document)
$171.90 NZD
HardCopy
$191.00 NZD
Networkable PDF
Price varies
Online Library ( Annual subscription)
Info

Online Library subscription pricing

The cost of your subscription will depend on which standards you want to access, and how many people in your organisation need to be able to access the Online Library subscription at the same time (concurrent users). During your subscription period, we are also able to make any necessary changes and ensure you are aware of any pricing changes that result. For a quote, contact our Online Library team by emailing onlinelibrary@standards.govt.nz.  

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SAA/SNZ TS ISO 10004:2011

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