IWA 12:2013
Guidelines on the application of ISO 9001:2008 in policing organizations
IWA 12:2013 provides guidelines to help policing organizations apply the requirements of ISO 9001:2008.
IWA 12:2013 explains how ISO 9001:2008 applies to policing organizations, and how it supports the objectives of enhancing customer satisfaction and maintaining security and safety, by providing products and services that are consistent with the needs of customers, as well as with applicable regulatory requirements.
All guidelines of IWA 12:2013 are generic and are intended to be applicable to all policing organizations, regardless of their type (e.g. police stations, border crossings, correctional establishments, civil defence) size, nature, diversity of services, or range of security or non-security products.
| Get this standard | Prices exclude GST | |
|---|---|---|
| PDF ( Single user document) |
$118.26 NZD
|
|
| HardCopy |
$152.17 NZD
|
|
| Networkable PDF |
Price varies
|
Figure fig_1
Section sec_1
Section sec_1.1
Section sec_1.2
Section sec_2
Section sec_3
Section sec_3.1
Section sec_3.2
Section sec_3.3
Section sec_3.4
Section sec_3.5
Section sec_3.6
Section sec_4
Section sec_4.1
Section sec_4.2
Section sec_4.2.1
Section sec_4.2.2
Section sec_4.2.3
Figure fig_2
Section sec_4.2.4
Section sec_5
Section sec_5.1
Section sec_5.2
Section sec_5.3
Section sec_5.4
Section sec_5.4.1
Section sec_5.4.2
Section sec_5.5
Section sec_5.5.1
Section sec_5.5.2
Section sec_5.5.3
Section sec_5.6
Section sec_5.6.1
Section sec_5.6.2
Section sec_5.6.3
Section sec_6
Section sec_6.1
Section sec_6.2
Section sec_6.2.1
Section sec_6.2.2
Section sec_6.3
Section sec_6.4
Section sec_7
Section sec_7.1
Section sec_7.2
Section sec_7.2.1
Section sec_7.2.2
Section sec_7.2.3
Section sec_7.3
Section sec_7.3.1
Section sec_7.3.2
Section sec_7.3.3
Section sec_7.3.4
Section sec_7.3.5
Section sec_7.3.6
Section sec_7.3.7
Section sec_7.4
Section sec_7.4.1
Section sec_7.4.2
Section sec_7.4.3
Section sec_7.5
Section sec_7.5.1
Section sec_7.5.2
Section sec_7.5.3
Section sec_7.5.4
Section sec_7.5.5
Section sec_7.6
Section sec_8
Section sec_8.1
Section sec_8.2
Section sec_8.2.1
Section sec_8.2.2
Section sec_8.2.3
Section sec_8.2.4
Section sec_8.3
Section sec_8.4
Section sec_8.5
Section sec_8.5.1
Section sec_8.5.2
Section sec_8.5.3
Annex sec_A
Figure fig_A.1
Annex sec_B
Figure fig_B.1
Annex sec_C
Figure fig_C.1
Annex sec_D
Figure fig_D.1
Annex sec_E
Figure fig_E.1
Annex sec_F
Reference ref_1
Reference ref_2
Reference ref_3
Reference ref_4
Reference ref_5
Reference ref_6
Reference ref_7
Annex E (informative) Amended SARA approach
Annex F (informative) Workshop contributors
Bibliography
Annex E (informative) Amended SARA approach
Annex F (informative) Workshop contributors
Bibliography
Annex E (informative) Amended SARA approach
Annex F (informative) Workshop contributors
Bibliography
Foreword
Introduction
1 Scope
1.1 General
1.2 Application
2 Normative references
3 Terms and definitions
4 Quality management system
4.1 General requirements
4.2 Documentation requirements
5 Management responsibility
5.1 Management commitment
5.2 Customer focus
5.3 Quality policy
5.4 Planning
5.5 Responsibility, authority and communication
5.6 Management review
6 Resource management
6.1 Provision of resources
6.2 Human resources
6.3 Infrastructure
6.4 Work environment
7 Product realization
7.1 Planning of product realization
7.2 Customer-related processes
7.3 Design and development
7.4 Purchasing
7.5 Production and service provision
7.6 Control of monitoring and measurement equipment
8 Measurement, analysis and improvement
8.1 General
8.2 Monitoring and measurement
8.3 Control of nonconforming product
8.4 Analysis of data
8.5 Improvement
Annex A (informative) Concept diagrams
Annex B (informative) Quality management system based on ISO 9001
Annex C (informative) Quality management system structure in policing organizations
Annex D (informative) Policing services
Annex E (informative) Amended SARA approach
Annex F (informative) Workshop contributors
Bibliography
Keep me up-to-date
Register to receive notifications when updates are made to this standard.
Related Information
Similar Standards
-
AS/NZS 50004:2023
Energy management systems — Guidance for the implementation, maintenance and improvement of an AS/NZS ISO 50001 energy management system (ISO 50004:2020, (E.D. 1.0), MOD)
-
AS/NZS ISO 10006:2018
Quality management - Guidelines for quality management in projects -
AS/NZS ISO 30302:2023
Information and documentation - Management systems for records - Guidelines for implementation
-
AS/NZS ISO 50001:2021
Energy management systems - Requirements with guidance for use
Figure fig_1
Section sec_1
Section sec_1.1
Section sec_1.2
Section sec_2
Section sec_3
Section sec_3.1
Section sec_3.2
Section sec_3.3
Section sec_3.4
Section sec_3.5
Section sec_3.6
Section sec_4
Section sec_4.1
Section sec_4.2
Section sec_4.2.1
Section sec_4.2.2
Section sec_4.2.3
Figure fig_2
Section sec_4.2.4
Section sec_5
Section sec_5.1
Section sec_5.2
Section sec_5.3
Section sec_5.4
Section sec_5.4.1
Section sec_5.4.2
Section sec_5.5
Section sec_5.5.1
Section sec_5.5.2
Section sec_5.5.3
Section sec_5.6
Section sec_5.6.1
Section sec_5.6.2
Section sec_5.6.3
Section sec_6
Section sec_6.1
Section sec_6.2
Section sec_6.2.1
Section sec_6.2.2
Section sec_6.3
Section sec_6.4
Section sec_7
Section sec_7.1
Section sec_7.2
Section sec_7.2.1
Section sec_7.2.2
Section sec_7.2.3
Section sec_7.3
Section sec_7.3.1
Section sec_7.3.2
Section sec_7.3.3
Section sec_7.3.4
Section sec_7.3.5
Section sec_7.3.6
Section sec_7.3.7
Section sec_7.4
Section sec_7.4.1
Section sec_7.4.2
Section sec_7.4.3
Section sec_7.5
Section sec_7.5.1
Section sec_7.5.2
Section sec_7.5.3
Section sec_7.5.4
Section sec_7.5.5
Section sec_7.6
Section sec_8
Section sec_8.1
Section sec_8.2
Section sec_8.2.1
Section sec_8.2.2
Section sec_8.2.3
Section sec_8.2.4
Section sec_8.3
Section sec_8.4
Section sec_8.5
Section sec_8.5.1
Section sec_8.5.2
Section sec_8.5.3
Annex sec_A
Figure fig_A.1
Annex sec_B
Figure fig_B.1
Annex sec_C
Figure fig_C.1
Annex sec_D
Figure fig_D.1
Annex sec_E
Figure fig_E.1
Annex sec_F
Reference ref_1
Reference ref_2
Reference ref_3
Reference ref_4
Reference ref_5
Reference ref_6
Reference ref_7
Annex E (informative) Amended SARA approach
Annex F (informative) Workshop contributors
Bibliography
Annex E (informative) Amended SARA approach
Annex F (informative) Workshop contributors
Bibliography
Annex E (informative) Amended SARA approach
Annex F (informative) Workshop contributors
Bibliography
Foreword
Introduction
1 Scope
1.1 General
1.2 Application
2 Normative references
3 Terms and definitions
4 Quality management system
4.1 General requirements
4.2 Documentation requirements
5 Management responsibility
5.1 Management commitment
5.2 Customer focus
5.3 Quality policy
5.4 Planning
5.5 Responsibility, authority and communication
5.6 Management review
6 Resource management
6.1 Provision of resources
6.2 Human resources
6.3 Infrastructure
6.4 Work environment
7 Product realization
7.1 Planning of product realization
7.2 Customer-related processes
7.3 Design and development
7.4 Purchasing
7.5 Production and service provision
7.6 Control of monitoring and measurement equipment
8 Measurement, analysis and improvement
8.1 General
8.2 Monitoring and measurement
8.3 Control of nonconforming product
8.4 Analysis of data
8.5 Improvement
Annex A (informative) Concept diagrams
Annex B (informative) Quality management system based on ISO 9001
Annex C (informative) Quality management system structure in policing organizations
Annex D (informative) Policing services
Annex E (informative) Amended SARA approach
Annex F (informative) Workshop contributors
Bibliography