ISO/TS 20282-2:2013
Usability of consumer products and products for public use — Part 2: Summative test method
ISO/TS 20282:2013 specifies a user-based summative test method for the measurement of the usability and/or accessibility of consumer products and products for public use (including walk-up-and-use products) for one or more specific user groups. This test method treats accessibility as a special case of usability where the users taking part in the test represent the extremes of the range of characteristics and capabilities within the general user population. When the test method refers to usability, the method can also be used to test accessibility (unless otherwise specified).
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Section sec_1
Section sec_2
Section sec_3
Section sec_4
Section sec_4.1
Section sec_4.2
Section sec_4.3
Section sec_4.4
Section sec_4.5
Section sec_4.6
Section sec_4.7
Section sec_4.8
Section sec_4.9
Section sec_4.10
Section sec_4.11
Section sec_4.12
Section sec_4.13
Section sec_4.14
Section sec_4.15
Section sec_4.16
Section sec_4.17
Section sec_4.18
Section sec_4.19
Section sec_4.20
Section sec_4.21
Section sec_4.22
Section sec_4.23
Section sec_4.24
Section sec_4.25
Section sec_4.26
Section sec_4.27
Section sec_5
Section sec_5.1
Section sec_5.2
Section sec_5.3
Section sec_5.3.1
Section sec_5.3.2
Section sec_5.3.3
Section sec_5.4
Section sec_5.5
Section sec_6
Section sec_7
Section sec_7.1
Section sec_7.2
Section sec_7.3
Section sec_7.3.1
Section sec_7.3.2
Section sec_7.3.2.1
Section sec_7.3.2.2
Section sec_7.3.2.3
Section sec_7.3.2.4
Section sec_7.3.3
Section sec_7.3.3.1
Section sec_7.3.3.2
Section sec_7.3.3.3
Section sec_7.3.3.4
Section sec_7.3.4
Section sec_7.4
Section sec_7.4.1
Section sec_7.4.2
Section sec_7.5
Section sec_7.5.1
Section sec_7.5.2
Section sec_7.5.2.1
Table tab_1
Section sec_7.5.2.2
Section sec_7.5.2.3
Section sec_7.5.2.4
Section sec_7.5.3
Section sec_7.5.4
Section sec_7.5.5
Section sec_7.5.6
Section sec_7.5.7
Section sec_7.5.8
Section sec_7.5.9
Section sec_7.5.10
Section sec_8
Section sec_8.1
Section sec_8.2
Section sec_8.3
Section sec_8.4
Section sec_8.5
Section sec_9
Annex sec_A
Table tab_A.1
Annex sec_B
Annex sec_B.1
Annex sec_B.2
Annex sec_B.3
Annex sec_C
Annex sec_C.1
Annex sec_C.2
Annex sec_C.3
Table tab_C.1
Annex sec_C.4
Annex sec_C.5
Annex sec_C.6
Annex sec_D
Annex sec_D.1
Table tab_D.1
Table tab_D.2
Annex sec_D.2
Annex sec_D.3
Annex sec_E
Annex sec_E.1
Figure fig_E.1
Annex sec_E.2
Annex sec_F
Annex sec_F.1
Annex sec_F.2
Annex sec_F.3
Annex sec_F.3.1
Annex sec_F.3.2
Annex sec_F.4
Annex sec_F.4.1
Annex sec_F.4.2
Annex sec_F.4.3
Annex sec_F.4.3.1
Annex sec_F.4.3.2
Annex sec_F.4.3.3
Annex sec_F.5
Annex sec_F.5.1
Annex sec_F.5.2
Annex sec_F.5.2.1
Annex sec_F.5.2.2
Annex sec_F.5.3
Annex sec_F.6
Annex sec_F.6.1
Annex sec_F.6.2
Annex sec_F.7
Annex sec_G
Annex sec_G.1
Annex sec_G.1.1
Annex sec_G.2
Annex sec_G.2.1
Annex sec_G.2.2
Annex sec_G.2.3
Annex sec_G.3
Annex sec_G.4
Annex sec_H
Annex sec_H.1
Annex sec_H.2
Annex sec_H.3
Annex sec_H.3.1
Annex sec_H.4
Annex sec_H.4.1
Annex sec_H.4.2
Annex sec_H.5
Annex sec_H.5.1
Annex sec_H.5.2
Annex sec_H.5.3
Annex sec_H.6
Annex sec_H.6.1
Annex sec_H.6.1.1
Annex sec_H.6.2
Annex sec_H.6.2.1
Annex sec_H.6.3
Annex sec_H.7
Annex sec_H.8
Annex sec_I
Annex sec_I.1
Annex sec_I.2
Reference ref_1
Reference ref_2
Reference ref_3
Reference ref_4
Reference ref_5
Reference ref_6
Reference ref_7
Reference ref_8
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Reference ref_33
Reference ref_34
Annex G (normative) Specification of usability requirements
Annex H (normative) Usability test procedure specification
Annex I (informative) Feedback on the standard
Bibliography
Foreword
Introduction
1 Scope
2 Conformity
3 Normative references
4 Terms and definitions
5 General principles
5.1 Type of usage of the product to be tested
5.2 Purpose of the test
5.3 Scope of the goals used in the test
5.4 Validity and reliability
5.5 Ethical issues
6 Test procedure overview
7 Test method
7.1 Purpose and scope of the test
7.2 Product(s) to be tested
7.3 Context of evaluation
7.4 Check that the product is capable of achieving the intended goals for the intended users
7.5 Design and perform the test
8 Results
8.1 General
8.2 Goals
8.3 Effectiveness
8.4 Efficiency
8.5 Satisfaction
9 Report
Annex A (informative) User goals
Annex B (informative) Background to the method
Annex C (normative) Recruiting a representative sample of users
Annex D (normative) Confidence intervals
Annex E (normative) Examples of satisfaction scales
Annex F (normative) Format for test reports
Annex G (normative) Specification of usability requirements
Annex H (normative) Usability test procedure specification
Annex I (informative) Feedback on the standard
Bibliography
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Section sec_1
Section sec_2
Section sec_3
Section sec_4
Section sec_4.1
Section sec_4.2
Section sec_4.3
Section sec_4.4
Section sec_4.5
Section sec_4.6
Section sec_4.7
Section sec_4.8
Section sec_4.9
Section sec_4.10
Section sec_4.11
Section sec_4.12
Section sec_4.13
Section sec_4.14
Section sec_4.15
Section sec_4.16
Section sec_4.17
Section sec_4.18
Section sec_4.19
Section sec_4.20
Section sec_4.21
Section sec_4.22
Section sec_4.23
Section sec_4.24
Section sec_4.25
Section sec_4.26
Section sec_4.27
Section sec_5
Section sec_5.1
Section sec_5.2
Section sec_5.3
Section sec_5.3.1
Section sec_5.3.2
Section sec_5.3.3
Section sec_5.4
Section sec_5.5
Section sec_6
Section sec_7
Section sec_7.1
Section sec_7.2
Section sec_7.3
Section sec_7.3.1
Section sec_7.3.2
Section sec_7.3.2.1
Section sec_7.3.2.2
Section sec_7.3.2.3
Section sec_7.3.2.4
Section sec_7.3.3
Section sec_7.3.3.1
Section sec_7.3.3.2
Section sec_7.3.3.3
Section sec_7.3.3.4
Section sec_7.3.4
Section sec_7.4
Section sec_7.4.1
Section sec_7.4.2
Section sec_7.5
Section sec_7.5.1
Section sec_7.5.2
Section sec_7.5.2.1
Table tab_1
Section sec_7.5.2.2
Section sec_7.5.2.3
Section sec_7.5.2.4
Section sec_7.5.3
Section sec_7.5.4
Section sec_7.5.5
Section sec_7.5.6
Section sec_7.5.7
Section sec_7.5.8
Section sec_7.5.9
Section sec_7.5.10
Section sec_8
Section sec_8.1
Section sec_8.2
Section sec_8.3
Section sec_8.4
Section sec_8.5
Section sec_9
Annex sec_A
Table tab_A.1
Annex sec_B
Annex sec_B.1
Annex sec_B.2
Annex sec_B.3
Annex sec_C
Annex sec_C.1
Annex sec_C.2
Annex sec_C.3
Table tab_C.1
Annex sec_C.4
Annex sec_C.5
Annex sec_C.6
Annex sec_D
Annex sec_D.1
Table tab_D.1
Table tab_D.2
Annex sec_D.2
Annex sec_D.3
Annex sec_E
Annex sec_E.1
Figure fig_E.1
Annex sec_E.2
Annex sec_F
Annex sec_F.1
Annex sec_F.2
Annex sec_F.3
Annex sec_F.3.1
Annex sec_F.3.2
Annex sec_F.4
Annex sec_F.4.1
Annex sec_F.4.2
Annex sec_F.4.3
Annex sec_F.4.3.1
Annex sec_F.4.3.2
Annex sec_F.4.3.3
Annex sec_F.5
Annex sec_F.5.1
Annex sec_F.5.2
Annex sec_F.5.2.1
Annex sec_F.5.2.2
Annex sec_F.5.3
Annex sec_F.6
Annex sec_F.6.1
Annex sec_F.6.2
Annex sec_F.7
Annex sec_G
Annex sec_G.1
Annex sec_G.1.1
Annex sec_G.2
Annex sec_G.2.1
Annex sec_G.2.2
Annex sec_G.2.3
Annex sec_G.3
Annex sec_G.4
Annex sec_H
Annex sec_H.1
Annex sec_H.2
Annex sec_H.3
Annex sec_H.3.1
Annex sec_H.4
Annex sec_H.4.1
Annex sec_H.4.2
Annex sec_H.5
Annex sec_H.5.1
Annex sec_H.5.2
Annex sec_H.5.3
Annex sec_H.6
Annex sec_H.6.1
Annex sec_H.6.1.1
Annex sec_H.6.2
Annex sec_H.6.2.1
Annex sec_H.6.3
Annex sec_H.7
Annex sec_H.8
Annex sec_I
Annex sec_I.1
Annex sec_I.2
Reference ref_1
Reference ref_2
Reference ref_3
Reference ref_4
Reference ref_5
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Reference ref_7
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Reference ref_25
Reference ref_26
Reference ref_27
Reference ref_28
Reference ref_29
Reference ref_30
Reference ref_31
Reference ref_32
Reference ref_33
Reference ref_34
Annex G (normative) Specification of usability requirements
Annex H (normative) Usability test procedure specification
Annex I (informative) Feedback on the standard
Bibliography
Foreword
Introduction
1 Scope
2 Conformity
3 Normative references
4 Terms and definitions
5 General principles
5.1 Type of usage of the product to be tested
5.2 Purpose of the test
5.3 Scope of the goals used in the test
5.4 Validity and reliability
5.5 Ethical issues
6 Test procedure overview
7 Test method
7.1 Purpose and scope of the test
7.2 Product(s) to be tested
7.3 Context of evaluation
7.4 Check that the product is capable of achieving the intended goals for the intended users
7.5 Design and perform the test
8 Results
8.1 General
8.2 Goals
8.3 Effectiveness
8.4 Efficiency
8.5 Satisfaction
9 Report
Annex A (informative) User goals
Annex B (informative) Background to the method
Annex C (normative) Recruiting a representative sample of users
Annex D (normative) Confidence intervals
Annex E (normative) Examples of satisfaction scales
Annex F (normative) Format for test reports
Annex G (normative) Specification of usability requirements
Annex H (normative) Usability test procedure specification
Annex I (informative) Feedback on the standard
Bibliography