ISO/IEC TS 22237-7:2018
Information technology - Data centre facilities and infrastructures - Part 7: Management and operational information
ISO/IEC TS 22237-7:2018 specifies processes for the management and operation of data centres. The primary focus of this document is the operational processes necessary to deliver the expected level of resilience, availability, risk management, risk mitigation, capacity planning, security and energy efficiency.
The secondary focus is on management processes to align the actual and future demands of users.
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Foreword
Introduction
1 Scope
2 Normative references
3 Terms, definitions and abbreviated terms
3.1 Terms and definitions
3.2 Abbreviated terms
4 Conformance
5 Operational information and parameters
5.1 General
5.2 Building construction as per ISO/IEC TS 22237‑2
5.3 Power distribution as per ISO/IEC TS 22237‑3
5.3.1 General
5.3.2 Generator parameters
5.4 Environmental control as per ISO/IEC TS 22237‑4
5.4.1 General
5.4.2 Air handling parameters
5.4.3 Cooling parameters
5.4.4 Humidity parameters
5.5 Telecommunications cabling infrastructure as per ISO/IEC TS 22237‑5
5.6 Security systems as per ISO/IEC TS 22237‑6
6 Acceptance test
6.1 General
6.2 Building construction (ISO/IEC TS 22237‑2) tests
6.3 Power distribution (ISO/IEC TS 22237‑3) tests
6.4 Environmental control (ISO/IEC TS 22237‑4) tests
6.5 Telecommunications cabling infrastructure (ISO/IEC TS 22237‑5) tests
6.6 Security systems (ISO/IEC TS 22237‑6) tests
6.7 Energy efficiency enablement tests
6.8 Energy efficiency strategy tests
6.9 Monitoring tests
7 Operational processes
7.1 General
7.2 Operations management
7.2.1 Purpose
7.2.2 Activities
7.2.3 Base KPI
7.2.4 Advanced KPI
7.3 Incident management
7.3.1 Purpose
7.3.2 Activities
7.3.3 Base KPI: Mean time to repair (MTTR)
7.3.4 Advanced KPI: SLA compliance
7.4 Change management
7.4.1 Purpose
7.4.2 Activities
7.4.3 Base KPI: Complete change logging
7.4.4 Advanced KPI
7.5 Asset and configuration management
7.5.1 Purpose
7.5.2 Activities
7.5.3 Base KPI
7.6 Capacity management
7.6.1 Purpose
7.6.2 Activities
7.6.3 Base KPI: Balance of actual usage and capacity reserve
8 Management processes
8.1 General
8.2 Availability management
8.2.1 Purpose
8.2.2 Activities
8.2.3 Base KPI: Availability accounted to data centre’s responsibility
8.2.4 Advanced KPI: Periods of reduced resilience
8.3 Security management
8.3.1 Purpose
8.3.2 Activities
8.3.3 Base KPI: number of security incidents
8.4 Resource management
8.4.1 Purpose
8.4.2 Activities
8.4.3 Base KPIs
8.5 Energy management
8.5.1 Purpose
8.5.2 Activities
8.5.3 Base KPI
8.5.4 Advanced KPI
8.6 Product lifecycle management
8.6.1 Purpose
8.6.2 Activities
8.6.3 Base KPI: Deviation from expected product properties
8.7 Cost management
8.7.1 Purpose
8.7.2 Activities
8.7.3 Base KPI
8.8 Data centre strategy
8.8.1 Purpose
8.8.2 Activities
8.8.3 Base KPI: Actuality of agreed strategy
8.9 Service level management
8.9.1 Purpose
8.9.2 Activities
8.9.3 Base KPI: Discrepancy between service quality and SLA
8.10 Customer management
8.10.1 General
8.10.2 Purpose
8.10.3 Activities
8.10.4 Base KPI: Policy compliance
8.10.5 Advanced KPI: Complaints about communication
Annex A (informative) Example for process implementation
Annex B (normative) Security systems
Bibliography
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Foreword
Introduction
1 Scope
2 Normative references
3 Terms, definitions and abbreviated terms
3.1 Terms and definitions
3.2 Abbreviated terms
4 Conformance
5 Operational information and parameters
5.1 General
5.2 Building construction as per ISO/IEC TS 22237‑2
5.3 Power distribution as per ISO/IEC TS 22237‑3
5.3.1 General
5.3.2 Generator parameters
5.4 Environmental control as per ISO/IEC TS 22237‑4
5.4.1 General
5.4.2 Air handling parameters
5.4.3 Cooling parameters
5.4.4 Humidity parameters
5.5 Telecommunications cabling infrastructure as per ISO/IEC TS 22237‑5
5.6 Security systems as per ISO/IEC TS 22237‑6
6 Acceptance test
6.1 General
6.2 Building construction (ISO/IEC TS 22237‑2) tests
6.3 Power distribution (ISO/IEC TS 22237‑3) tests
6.4 Environmental control (ISO/IEC TS 22237‑4) tests
6.5 Telecommunications cabling infrastructure (ISO/IEC TS 22237‑5) tests
6.6 Security systems (ISO/IEC TS 22237‑6) tests
6.7 Energy efficiency enablement tests
6.8 Energy efficiency strategy tests
6.9 Monitoring tests
7 Operational processes
7.1 General
7.2 Operations management
7.2.1 Purpose
7.2.2 Activities
7.2.3 Base KPI
7.2.4 Advanced KPI
7.3 Incident management
7.3.1 Purpose
7.3.2 Activities
7.3.3 Base KPI: Mean time to repair (MTTR)
7.3.4 Advanced KPI: SLA compliance
7.4 Change management
7.4.1 Purpose
7.4.2 Activities
7.4.3 Base KPI: Complete change logging
7.4.4 Advanced KPI
7.5 Asset and configuration management
7.5.1 Purpose
7.5.2 Activities
7.5.3 Base KPI
7.6 Capacity management
7.6.1 Purpose
7.6.2 Activities
7.6.3 Base KPI: Balance of actual usage and capacity reserve
8 Management processes
8.1 General
8.2 Availability management
8.2.1 Purpose
8.2.2 Activities
8.2.3 Base KPI: Availability accounted to data centre’s responsibility
8.2.4 Advanced KPI: Periods of reduced resilience
8.3 Security management
8.3.1 Purpose
8.3.2 Activities
8.3.3 Base KPI: number of security incidents
8.4 Resource management
8.4.1 Purpose
8.4.2 Activities
8.4.3 Base KPIs
8.5 Energy management
8.5.1 Purpose
8.5.2 Activities
8.5.3 Base KPI
8.5.4 Advanced KPI
8.6 Product lifecycle management
8.6.1 Purpose
8.6.2 Activities
8.6.3 Base KPI: Deviation from expected product properties
8.7 Cost management
8.7.1 Purpose
8.7.2 Activities
8.7.3 Base KPI
8.8 Data centre strategy
8.8.1 Purpose
8.8.2 Activities
8.8.3 Base KPI: Actuality of agreed strategy
8.9 Service level management
8.9.1 Purpose
8.9.2 Activities
8.9.3 Base KPI: Discrepancy between service quality and SLA
8.10 Customer management
8.10.1 General
8.10.2 Purpose
8.10.3 Activities
8.10.4 Base KPI: Policy compliance
8.10.5 Advanced KPI: Complaints about communication
Annex A (informative) Example for process implementation
Annex B (normative) Security systems
Bibliography