Skip to main content

ISO/IEC 20000-1:2011

Withdrawn Date published:

Warning: Withdrawn Standard. This document has been replaced by:

Information technology — Service management — Part 1: Service management system requirements

ISO/IEC 20000-1:2011 is a service management system (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfil agreed service requirements.

ISO/IEC 20000-1:2011 can be used by:

  • an organization seeking services from service providers and requiring assurance that their service requirements will be fulfilled;
  • an organization that requires a consistent approach by all its service providers, including those in a supply chain;
  • a service provider that intends to demonstrate its capability for the design, transition, delivery and improvement of services that fulfil service requirements;
  • a service provider to monitor, measure and review its service management processes and services;
  • a service provider to improve the design, transition, delivery and improvement of services through the effective implementation and operation of the SMS;
  • an assessor or auditor as the criteria for a conformity assessment of a service provider's SMS to the requirements in ISO/IEC 20000-1:2011.

Get this standard Prices exclude GST
PDF ( Single user document)
$91.24 NZD
HardCopy
$91.24 NZD
Networkable PDF
Price varies
Redline PDF
$91.24 NZD
Preview only close
Prev {{ page }}/ {{ numPages }} Next
Preview only close
Prev {{ page }}/ {{ numPages }} Next
Pages: 26

Keep me up-to-date

Sign up to receive updates when there are changes to this standard

Related Information

Similar Standards

  • AS/NZS 3802:1997

    Data elements and interchange formats - Information interchange - Representation of dates and times

  • AS/NZS 5121:2015


    Information technology - Vocabulary - Learning, education and training

  • AS/NZS 5813.1:2012


    Information technology equipment - Energy performance of computers - Part 1: Methods of measurement of energy performance

  • AS/NZS 5813.2:2012


    Information technology equipment - Energy performance of computers - Part 2: Minimum energy performance standards (MEPS) for computers

Preview only close
Prev {{ page }}/ {{ numPages }} Next
Preview only close
Prev {{ page }}/ {{ numPages }} Next
Pages: 26

ISO/IEC 20000-1:2011

Get this standard Prices exclude GST
PDF ( Single user document)
$91.24 NZD
HardCopy
$91.24 NZD
Networkable PDF
Price varies
Redline PDF
$91.24 NZD

Request to add this standard to your subscription

ISO/IEC 20000-1:2011

Price varies
Online library subscription

Click "Send request for subscription" to request for your Account Administrator to add this standard to your subscripiton.

Comment

Cancel