ISO 21001:2018
Educational organizations — Management systems for educational organizations — Requirements with guidance for use
ISO 21001:2018 specifies requirements for a management system for educational organizations (EOMS) when such an organization:
a) needs to demonstrate its ability to support the acquisition and development of competence through teaching, learning or research;
b) aims to enhance satisfaction of learners, other beneficiaries and staff through the effective application of its EOMS, including processes for improvement of the system and assurance of conformity to the requirements of learners and other beneficiaries.
All requirements of ISO 21001:2018 are generic and intended to be applicable to any organization that uses a curriculum to support the development of competence through teaching, learning or research, regardless of the type, size or method of delivery.
ISO 21001:2018 can be applied to educational organizations within larger organizations whose core business is not education, such as professional training departments.
ISO 21001:2018 does not apply to organizations that only produce or manufacture educational products.
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Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Context of the organization
4.1 Understanding the organization and its context
4.2 Understanding the needs and expectations of interested parties
4.3 Determining the scope of the management system for educational organizations
4.4 Management system for educational organizations (EOMS)
5 Leadership
5.1 Leadership and commitment
5.1.1 General
5.1.2 Focus on learners and other beneficiaries
5.1.3 Additional requirements for special needs education
5.2 Policy
5.2.1 Developing the policy
5.2.2 Communicating the policy
5.3 Organizational roles, responsibilities and authorities
6 Planning
6.1 Actions to address risks and opportunities
6.2 Educational organization objectives and planning to achieve them
6.3 Planning of changes
7 Support
7.1 Resources
7.1.1 General
7.1.2 Human resources
7.1.3 Facilities
7.1.4 Environment for the operation of educational processes
7.1.5 Monitoring and measuring resources
7.1.6 Organizational knowledge
7.2 Competence
7.2.1 General
7.2.2 Additional requirements for special needs education
7.3 Awareness
7.4 Communication
7.4.1 General
7.4.2 Communication purposes
7.4.3 Communication arrangements
7.5 Documented information
7.5.1 General
7.5.2 Creating and updating
7.5.3 Control of documented information
8 Operation
8.1 Operational planning and control
8.1.1 General
8.1.2 Specific operational planning and control of educational products and services
8.1.3 Additional requirements for special needs education
8.2 Requirements for the educational products and services
8.2.1 Determining the requirements for the educational products and services
8.2.2 Communicating the requirements for the educational products and services
8.2.3 Changes to requirements for the educational products and services
8.3 Design and development of the educational products and services
8.3.1 General
8.3.2 Design and development planning
8.3.3 Design and development inputs
8.3.4 Design and development controls
8.3.5 Design and development outputs
8.3.6 Design and development changes
8.4 Control of externally provided processes, products and services
8.4.1 General
8.4.2 Type and extent of control
8.4.3 Information for external providers
8.5 Delivery of the educational products and services
8.5.1 Control of delivery of the educational products and services
8.5.2 Identification and traceability
8.5.3 Property belonging to interested parties
8.5.4 Preservation
8.5.5 Protection and transparency of learners’ data
8.5.6 Control of changes in the educational products and services
8.6 Release of the educational products and services
8.7 Control of the educational nonconforming outputs
9 Performance evaluation
9.1 Monitoring, measurement, analysis and evaluation
9.1.1 General
9.1.2 Satisfaction of learners, other beneficiaries and staff
9.1.3 Other monitoring and measuring needs
9.1.4 Methods for monitoring, measurement, analysis and evaluation
9.1.5 Analysis and evaluation
9.2 Internal audit
9.3 Management review
9.3.1 General
9.3.2 Management review inputs
9.3.3 Management review outputs
10 Improvement
10.1 Nonconformity and corrective action
10.2 Continual improvement
10.3 Opportunities for improvement
Annex A (normative) Additional requirements for early childhood education
Annex B (informative) Principles for an EOMS
Annex C (informative) Classification of interested parties in educational organizations
Annex D (informative) Guidelines for communication with interested parties
Annex E (informative) Processes, measures and tools in educational organizations
Annex F (informative) Example of mapping to regional standards
Annex G (informative) Health and safety considerations for educational organizations
Bibliography
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Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Context of the organization
4.1 Understanding the organization and its context
4.2 Understanding the needs and expectations of interested parties
4.3 Determining the scope of the management system for educational organizations
4.4 Management system for educational organizations (EOMS)
5 Leadership
5.1 Leadership and commitment
5.1.1 General
5.1.2 Focus on learners and other beneficiaries
5.1.3 Additional requirements for special needs education
5.2 Policy
5.2.1 Developing the policy
5.2.2 Communicating the policy
5.3 Organizational roles, responsibilities and authorities
6 Planning
6.1 Actions to address risks and opportunities
6.2 Educational organization objectives and planning to achieve them
6.3 Planning of changes
7 Support
7.1 Resources
7.1.1 General
7.1.2 Human resources
7.1.3 Facilities
7.1.4 Environment for the operation of educational processes
7.1.5 Monitoring and measuring resources
7.1.6 Organizational knowledge
7.2 Competence
7.2.1 General
7.2.2 Additional requirements for special needs education
7.3 Awareness
7.4 Communication
7.4.1 General
7.4.2 Communication purposes
7.4.3 Communication arrangements
7.5 Documented information
7.5.1 General
7.5.2 Creating and updating
7.5.3 Control of documented information
8 Operation
8.1 Operational planning and control
8.1.1 General
8.1.2 Specific operational planning and control of educational products and services
8.1.3 Additional requirements for special needs education
8.2 Requirements for the educational products and services
8.2.1 Determining the requirements for the educational products and services
8.2.2 Communicating the requirements for the educational products and services
8.2.3 Changes to requirements for the educational products and services
8.3 Design and development of the educational products and services
8.3.1 General
8.3.2 Design and development planning
8.3.3 Design and development inputs
8.3.4 Design and development controls
8.3.5 Design and development outputs
8.3.6 Design and development changes
8.4 Control of externally provided processes, products and services
8.4.1 General
8.4.2 Type and extent of control
8.4.3 Information for external providers
8.5 Delivery of the educational products and services
8.5.1 Control of delivery of the educational products and services
8.5.2 Identification and traceability
8.5.3 Property belonging to interested parties
8.5.4 Preservation
8.5.5 Protection and transparency of learners’ data
8.5.6 Control of changes in the educational products and services
8.6 Release of the educational products and services
8.7 Control of the educational nonconforming outputs
9 Performance evaluation
9.1 Monitoring, measurement, analysis and evaluation
9.1.1 General
9.1.2 Satisfaction of learners, other beneficiaries and staff
9.1.3 Other monitoring and measuring needs
9.1.4 Methods for monitoring, measurement, analysis and evaluation
9.1.5 Analysis and evaluation
9.2 Internal audit
9.3 Management review
9.3.1 General
9.3.2 Management review inputs
9.3.3 Management review outputs
10 Improvement
10.1 Nonconformity and corrective action
10.2 Continual improvement
10.3 Opportunities for improvement
Annex A (normative) Additional requirements for early childhood education
Annex B (informative) Principles for an EOMS
Annex C (informative) Classification of interested parties in educational organizations
Annex D (informative) Guidelines for communication with interested parties
Annex E (informative) Processes, measures and tools in educational organizations
Annex F (informative) Example of mapping to regional standards
Annex G (informative) Health and safety considerations for educational organizations
Bibliography