ISO 16355-1:2021
Application of statistical and related methods to new technology and product development process — Part 1: General principles and perspectives of quality function deployment (QFD)
This part of ISO 16355 describes the quality function deployment (QFD) process, its purpose, users, and tools. It does not provide requirements or guidelines for organizations to develop and systematically manage their policies, processes, and procedures in order to achieve specific objectives.
Users of this part of ISO 16355 will include all organization functions necessary to assure customer satisfaction, including business planning, marketing, sales, research and development (R&D), engineering, information technology (IT), manufacturing, procurement, quality, production, service, packaging and logistics, support, testing, regulatory, and other phases in hardware, software, service, and system organizations.
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Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Basic concepts of QFD
4.1 Theory and principles of QFD
4.2 QFD use of the word of function
4.3 Spirit of QFD
4.4 Display of information
5 Integration of QFD and product development methods
5.1 QFD support for product development methods
5.2 Flow of product development with QFD
5.2.1 Organization of the QFD flow
5.2.2 Flow chart of product development with QFD
6 Types of QFD projects
6.1 General
6.2 Applicable methods and tools
7 QFD team membership
7.1 QFD uses cross-functional teams
7.2 Core team membership
7.3 Subject matter experts
7.4 QFD team leadership
8 QFD voices
8.1 Voice of business
8.2 Voice of customer (VOC) or voice of stakeholder (VOS)
8.2.1 Definition of customer or stakeholder
8.2.2 Applicable methods and tools
8.2.3 Marketing perspective and engineering perspective
8.2.4 Applicable methods and tools
8.2.5 Prioritize customers or stakeholders
8.2.6 Applicable methods and tools
8.2.7 What is contained in the voice of customer (VOC) or voice of stakeholder (VOS)
8.2.8 Sources of VOC and VOS
8.2.9 Applicable methods and tools
8.2.10 Translating VOC/VOS into customer needs
8.2.11 Applicable methods and tools
9 Structuring information sets
9.1 General
9.2 Applicable tools and methods
10 Prioritization
10.1 General
10.2 Applicable tools and methods
11 Quantification
11.1 General
11.2 Applicable tools and methods
12 Translation of one information set into another
12.1 General
12.2 Applicable tools and methods
13 Transfer of prioritization and quantification from one information set into another
13.1 Transfer of prioritization
13.2 Applicable tools and methods
13.3 Transfer of quantification
13.4 Applicable tools and methods
13.5 Transferring deployment sets by dimensions
13.5.1 General
13.5.2 Quality deployment
13.5.3 Applicable tools and methods
13.5.4 Technology deployment
13.5.5 Applicable tools and methods
13.5.6 Cost deployment
13.5.7 Applicable tools and methods
13.5.8 Reliability deployment
13.5.9 Applicable tools and methods
13.5.10 Safety deployment
13.5.11 Security deployment (see ISO 16355-7)
13.5.12 Lifestyle and emotional quality deployment
13.5.13 Applicable tools and methods
13.6 Transferring deployment sets by levels
13.6.1 Function deployment
13.6.2 Applicable tools and methods
13.6.3 Parts deployment
13.6.4 Applicable tools and methods
13.6.5 Manufacturing and process deployments
13.6.6 Applicable tools and methods
13.6.7 Project work or task management
14 Solution concept engineering
14.1 General
14.2 Applicable tools and methods
15 Design optimization
15.1 Parameter design for robustness
15.2 Tolerance design
15.3 Applicable tools and methods
16 Prototyping, testing, and validation
16.1 General
16.2 Applicable tools and methods
17 Build planning
17.1 General
17.2 Applicable tools and methods
18 Build start-up
18.1 General
18.2 Applicable tools and methods
19 Build
19.1 General
19.2 Applicable tools and methods
20 Packaging design, logistics, channel management, consumer information, and operating instructions
20.1 General
20.2 Applicable tools and methods
20.3 Logistics
20.4 Marketing claims
21 Customer support
21.1 General
21.2 Applicable tools and methods
22 Customer satisfaction
22.1 General
22.2 Applicable tools and methods
23 Product end-of-life disposal, recycle, reuse, and other sustainability concerns
23.1 General
23.2 Applicable tools and methods
24 Flow to next generation development
24.1 General
24.2 Applicable tools and methods
Annex A (informative) Examples of applicable methods and tools
Annex B (informative) Concept relationships and their graphical representation
Bibliography
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Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Basic concepts of QFD
4.1 Theory and principles of QFD
4.2 QFD use of the word of function
4.3 Spirit of QFD
4.4 Display of information
5 Integration of QFD and product development methods
5.1 QFD support for product development methods
5.2 Flow of product development with QFD
5.2.1 Organization of the QFD flow
5.2.2 Flow chart of product development with QFD
6 Types of QFD projects
6.1 General
6.2 Applicable methods and tools
7 QFD team membership
7.1 QFD uses cross-functional teams
7.2 Core team membership
7.3 Subject matter experts
7.4 QFD team leadership
8 QFD voices
8.1 Voice of business
8.2 Voice of customer (VOC) or voice of stakeholder (VOS)
8.2.1 Definition of customer or stakeholder
8.2.2 Applicable methods and tools
8.2.3 Marketing perspective and engineering perspective
8.2.4 Applicable methods and tools
8.2.5 Prioritize customers or stakeholders
8.2.6 Applicable methods and tools
8.2.7 What is contained in the voice of customer (VOC) or voice of stakeholder (VOS)
8.2.8 Sources of VOC and VOS
8.2.9 Applicable methods and tools
8.2.10 Translating VOC/VOS into customer needs
8.2.11 Applicable methods and tools
9 Structuring information sets
9.1 General
9.2 Applicable tools and methods
10 Prioritization
10.1 General
10.2 Applicable tools and methods
11 Quantification
11.1 General
11.2 Applicable tools and methods
12 Translation of one information set into another
12.1 General
12.2 Applicable tools and methods
13 Transfer of prioritization and quantification from one information set into another
13.1 Transfer of prioritization
13.2 Applicable tools and methods
13.3 Transfer of quantification
13.4 Applicable tools and methods
13.5 Transferring deployment sets by dimensions
13.5.1 General
13.5.2 Quality deployment
13.5.3 Applicable tools and methods
13.5.4 Technology deployment
13.5.5 Applicable tools and methods
13.5.6 Cost deployment
13.5.7 Applicable tools and methods
13.5.8 Reliability deployment
13.5.9 Applicable tools and methods
13.5.10 Safety deployment
13.5.11 Security deployment (see ISO 16355-7)
13.5.12 Lifestyle and emotional quality deployment
13.5.13 Applicable tools and methods
13.6 Transferring deployment sets by levels
13.6.1 Function deployment
13.6.2 Applicable tools and methods
13.6.3 Parts deployment
13.6.4 Applicable tools and methods
13.6.5 Manufacturing and process deployments
13.6.6 Applicable tools and methods
13.6.7 Project work or task management
14 Solution concept engineering
14.1 General
14.2 Applicable tools and methods
15 Design optimization
15.1 Parameter design for robustness
15.2 Tolerance design
15.3 Applicable tools and methods
16 Prototyping, testing, and validation
16.1 General
16.2 Applicable tools and methods
17 Build planning
17.1 General
17.2 Applicable tools and methods
18 Build start-up
18.1 General
18.2 Applicable tools and methods
19 Build
19.1 General
19.2 Applicable tools and methods
20 Packaging design, logistics, channel management, consumer information, and operating instructions
20.1 General
20.2 Applicable tools and methods
20.3 Logistics
20.4 Marketing claims
21 Customer support
21.1 General
21.2 Applicable tools and methods
22 Customer satisfaction
22.1 General
22.2 Applicable tools and methods
23 Product end-of-life disposal, recycle, reuse, and other sustainability concerns
23.1 General
23.2 Applicable tools and methods
24 Flow to next generation development
24.1 General
24.2 Applicable tools and methods
Annex A (informative) Examples of applicable methods and tools
Annex B (informative) Concept relationships and their graphical representation
Bibliography