FAQs

Find answers to frequently asked questions by clicking on a topic to the left or from the list below.

If you can't find an answer to your question, please email enquiries@standards.govt.nz.

General
Searching for standards, changing your details, importing or exporting goods, hours of business, standards archives, terminology …

Technical questions about standards content
Clarification on content, technical enquiries, finding out when standards are being updated, how to see if standards are cited …

Copyright and standards
Watermarks, why standards are protected by copyright, how to get permission …

Purchasing overseas standards
How to order overseas standards, which overseas standards you can buy and search on our website …

Ordering and fulfilment
How to order online, what to do if your order hasn't arrived, problems with orders …

Webshop/Technical questions
Opening PDFs, problems opening PDFs …

Payment and invoicing
How to pay online, direct credits, online banking payments, how to get a copy of an invoice, paying by cheque …

Discounts
Ordering more than one copy, ordering in bulk, student discounts …

Product options
Options for multiple copies or multiple access to standards, keeping up to date with standards ...

Certification
How to get products tested to a particular standard ...

Online Library
What is the Online Library, how much does it cost, how to sign up, usernames and passwords…

Network licences
What is a network licence, how much does it cost …